Family Support Coordinator

2 weeks ago

Hobart, Tasmania, Australia beBeeAdministration Full time $60,000 - $82,000
Support Families in Need

This role is ideal for those who enjoy working in a service-driven organisation, providing exceptional client family experiences and making a meaningful difference in people's lives. As an Administration Arranger, you will be part of a team that operates funeral locations, cemeteries and crematoria across Australia, New Zealand and Singapore.

Your key responsibilities will include:

  • Ensuring reception areas are welcoming, neat and tidy, reflecting a professional image
  • Administrative support for the team, including data entry, preparing letters and presentations
  • Receiving payments and issuing accounts and associated correspondence
  • Identifying service requirements with sensitivity to client grief, beliefs, traditions and rituals
  • Maintaining up-to-date knowledge of products and services
  • Completing funeral documentation accurately and on time
  • Explaining costs and payment terms clearly
  • Liaising with service providers, such as clergy, florist, newspapers and other suppliers

About You:

  • You will have experience in a service-driven organisation
  • You possess competent keyboard/computing and telephone operating skills
  • You are people-oriented and can communicate effectively both in-person and on the telephone
  • You are sensitive to grieving people, their values and beliefs and possess a level of comfort when dealing with the deceased
  • You possess interpersonal skills to work in a close team environment and proactively support the team
  • You are willing and motivated to undertake training and development programs
  • You have the ability to respond appropriately to client/family concerns
  • You have a sense of ease when working with grieving families and the deceased
  • You hold a current status as Justice of the Peace or eligibility to become certified
  • You hold a current unrestricted driver's license

Benefits:

  • Reward and recognition programmes
  • Tailored induction and training programmes
  • Well-designed and fitted out locations with the latest facilities

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