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Duty Manager

2 months ago

Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time
Unlock Your Potential as a Front Office Duty Manager

We're seeking a highly skilled and experienced Front Office Duty Manager to join our team at Travel + Leisure Co. As a key member of our global organization, you'll play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Ensure the efficient day-to-day operation of the Reception desk, including greeting and registering of owners and guests.
  • Provide information to local area attractions and manage any guest issues that may arise.
  • Build, develop, train, and lead a team to promote high levels of customer service.

What We Offer:

  • Immediate start + full-time hours
  • Permanent full-time opportunity
  • Subsidized private health insurance
  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand

Requirements:

  • Proven experience in a Front Office department at a supervisory level.
  • Knowledge of hotel property management systems, Opera Cloud preferred.
  • Excellent communication skills, written, verbal, and active listening.
  • Detail-focused with an organized approach and ability to multitask.
  • Positive attitude, vibrant, and passionate about delivering exceptional customer service and exceeding expectations.
  • Exceptional time management skills and the ability to work under pressure.
  • Strong negotiation and problem-solving skills.
  • Proficiency in using a computer and Microsoft Office applications.
  • Bookkeeping/finance experience is highly regarded.
  • Immaculate presentation and grooming standards.
  • Ability to work a flexible roster, including weekends and school and public holiday periods.
  • The capability to work in a fast-paced environment both as part of a team and autonomously.

Why Travel + Leisure Co.?

We're a value-driven organization that promotes continual growth and development for our people. Our inclusive environment delivers excellence and takes time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.

We're an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.