EOI - Guest Service Representative

2 months ago


Surfers Paradise, Queensland, Australia Randstad Full time
Guest Service Agent Job Description

Randstad is seeking a skilled Guest Service Agent to join our team in the vibrant Gold Coast hotel industry. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities:

  • Provide outstanding customer service through various communication channels, including phone, email, and in-person interactions.
  • Manage and resolve guest inquiries and complaints with professionalism and efficiency.
  • Handle reservation bookings, cancellations, and modifications accurately and efficiently.
  • Adhere to hotel policies and procedures to maintain high service standards.
  • Assist with front desk transactions, including check-ins, check-outs, and payment processing.
  • Share responsibilities of valet and concierge duties.

Requirements:

  • Exceptional customer service skills with a friendly and approachable demeanor.
  • Previous experience in a high-volume customer service or hospitality role.
  • Hotel experience desired.
  • Strong communication skills, with the ability to connect with a diverse range of guests.
  • Proficiency in using various information systems and databases.
  • Technical Skills: Familiarity with property management systems.
  • High attention to detail and the ability to perform well under pressure.
  • Capacity to work independently and proactively manage your tasks.

How to Apply:

Please submit your application through our website. We look forward to reviewing your qualifications and experience.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.



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