
Service Excellence Manager
5 days ago
Job Overview:
">The Team Leader plays a pivotal role in our Retail Service and Sales team, supporting Customer Service Managers to enhance the customer experience.
">Key Responsibilities:
">- Develop and engage with the Service and Selling team through coaching and guidance
- Share sales knowledge and lead by example
- Deliver exceptional customer service to achieve sales targets
Requirements:
">- Leadership/supervisory experience within a retail environment
- Proven retail sales experience with strong customer service and selling skills
- Strong work ethic and interpersonal/communication skills
- Effective time management, prioritisation and problem solving skills
- A passion for delivering exceptional customer service
Benefits:
">- Supportive leadership and team network
- Great job satisfaction and sense of achievement
Working Conditions:
">Available to work across key store trading hours, including weekends and peak trading times.
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