Senior Collections Team Lead

1 week ago

Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full time

About Us

We are Sg Fleet Australia Pty Ltd, a leading financial services company that specialises in fleet management, vehicle leasing and salary packaging. With a presence across Australia, the UK and NZ, we have a total portfolio under management of $2.5 Billion and over 1200 employees.

Our Mission

We are committed to providing exceptional service to our clients while maintaining a strong focus on work-life balance and career development. Our team is passionate about making a positive impact in the community, and we're looking for like-minded individuals to join us.

About The Role

This is an exciting opportunity to join our Collections team as a Senior Collections Team Lead. As a key member of our operations team, you will be responsible for supporting organisational goals by managing the collection function associated with direct customers and when requiring hardship support, maintaining, and fostering professional relationships with internal and external customers.

Key Responsibilities

  • Team Leadership: Provide training, coaching and guidance to team members to uplift engagement and capability, ensuring the team achieves specified targets.
  • Collections Management: Respond to customer enquiries relating to hardship and develop tailored solutions in accordance with Company Policy and statutory requirements.
  • Reporting and Analysis: Conduct statistical analysis and reports on Hardship bad debts, recovery rates, bankruptcies, and delinquencies.
  • Invoicing and Direct Debits: Manage the invoicing and direct debits processes, complete month end processing, regular and adhoc reporting, regular review of all ledgers with recommendations of any bad debt write-offs, including reconciliations.
  • Client Relationships: Establish strong professional relationships with the Client Relationship team to ensure there are clear communication lines, client expectations are managed, and discrepancies are managed in a timely, accurate and professional manner.

What We Offer

We offer a competitive salary range of $90,000 - $110,000 per annum, plus benefits including:

  • Recharge and relax with up to four extra days of leave each year: Enjoy additional wellness days to recharge and relax.
  • Industry leading 20 weeks paid parental leave: Take advantage of our generous parental leave policy.
  • Save plenty with vehicle salary packaging: Enjoy discounts on cars and car servicing.
  • Monetary service milestone awards: Receive recognition and rewards for your hard work.
  • Recruitment referral bonus: Refer friends and family to join our team and earn a bonus.
  • Discounted mobility products and services: Access discounted mobility products and services.
  • Flexible work arrangements: Enjoy flexible working hours and arrangements.
  • Career progression opportunities: Take advantage of ongoing training and development opportunities to advance your career.
  • Education support towards your growth: Receive individual learning budgets and access to LinkedIn Learning.
  • Two paid volunteer days each year: Give back to causes that matter to you.
  • Health and wellbeing support: Enjoy subsidies and an innovative Employee Assistance Program.

Requirements

  • Experience in managing and coaching a high performing team: Proven experience in team leadership and development.
  • Experience in an Accounting function, preferably Collections/Financial hardship experience: Relevant accounting experience, preferably in collections or financial hardship.
  • Excellent training and coaching skills: Ability to provide constructive feedback and handle difficult conversations effectively.
  • Advanced spreadsheet skills in Excel, including reconciliation: Proficient in Excel, including advanced spreadsheets and reconciliation.
  • Effectively communicating both verbally and in writing: Strong written and verbal communication skills.
  • Strong finance, commercial and business acumen: Understanding of finance, commerce, and business principles.
  • Strong organisational and prioritisation skills: Ability to meet deadlines and manage multiple tasks effectively.
  • Strong attention to detail: High level of accuracy and attention to detail.
  • Demonstrates an understanding of relevant legislation and regulations: Knowledge of relevant laws and regulations.

How to Apply

If you're ready to take on a new challenge and join a dynamic team, please submit your application. We look forward to hearing from you

  • Senior Collections Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia Challenger Limited Full time

    About the RoleIn this pivotal position, you'll be responsible for driving top-tier performance and exceptional customer satisfaction in our Contact Centre Operations.As a seasoned professional, you'll take the lead in end-to-end management of the Contact Centre and Collections team, focusing on performance, P&L management, customer relationships, continuous...

  • Senior Collections Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia Challenger Limited Full time

    Unlock Your Leadership Potential with Challenger LimitedAbout the RoleWe are seeking a highly skilled and experienced Senior Collections Team Lead to join our team in Sydney. As a key member of our operations team, you will be responsible for leading our collections team to deliver exceptional customer service and drive business growth.Your Key...

  • Collections Team Lead

    7 days ago

    Sydney, New South Wales, Australia Challenger Limited Full time

    About the RoleWe are seeking an experienced Collections Team Lead to join our team in Sydney.As a key member of our Collections team, you will be responsible for driving high levels of customer satisfaction, effectively resolving escalations, and acting as the primary point of contact for key clients.You will take the lead in the end-to-end management of the...

  • Mortgage Collections Team Lead

    4 weeks ago

    Sydney, New South Wales, Australia Challenger Limited Full time

    About this roleAs a seasoned Contact Centre Manager, Collections, you'll take charge of our Sydney-based Collections team, driving top-tier performance and exceptional customer satisfaction. You'll be instrumental in shaping the future of our mortgage servicing business, leveraging technology to streamline operations and enhance scalability.Your key...

  • Senior Financial Accounts Officer

    1 month ago

    Sydney, New South Wales, Australia Lead Group Full time

    Job Title: Senior Financial Accounts OfficerThe Lead Group is seeking a highly skilled and experienced Senior Financial Accounts Officer to join their Finance Team. As a key member of the team, you will be responsible for supporting the Finance Team to undertake a wide range of finance and accounting related activities.Key Responsibilities:Experience with...

  • Senior Collections Architect

    2 weeks ago

    Sydney, New South Wales, Australia Infosys Singapore & Australia Full time

    Infosys Consulting is a global management and IT consultancy unit of the Infosys Group, a leading advisor to organizations for strategy, process engineering, and technology-enabled transformation programs. Our team partners with clients to design and implement customized solutions addressing complex business challenges.We are looking for a skilled Senior...

  • Senior Financial Accounts Officer

    4 weeks ago

    Sydney, New South Wales, Australia Lead Group Full time

    The Lead Group is seeking a highly skilled Senior Financial Accounts Officer to join their Finance Team. This is a full-time position that offers a competitive salary and a healthy work-life balance.Responsibilities:Support the Finance Team in undertaking finance and accounting activities; Manage general accounts payable and receivable functions for multiple...

  • Collection Team Lead, Mortgage Operations

    2 weeks ago

    Sydney, New South Wales, Australia Challenger Limited Full time

    About the RoleAs a seasoned professional, you'll be at the forefront of leading our Collections team in Sydney, driving top-tier performance and exceptional customer satisfaction. You'll play a critical role in shaping the future of Challenger Mortgage Management's mortgage servicing business by leveraging technology to streamline operations and improve...

  • Restructuring Senior Manager

    3 weeks ago

    Sydney, New South Wales, Australia Lead Group Full time

    Job Title: Restructuring Senior ManagerAbout the Role:At Lead Group, we are seeking a skilled Restructuring Senior Manager to join our team in Sydney. As a key member of our team, you will have the opportunity to make a significant impact on our clients' businesses.Key Responsibilities:As a Restructuring Senior Manager, you will be responsible for managing,...

  • Team Lead

    3 weeks ago

    Sydney, New South Wales, Australia Woolworths Full time

    Team Manager RoleWe are seeking a skilled Team Manager to lead our teams across multiple stores and develop their leadership skills by taking on all people-related tasks for their team and collaborating with various stakeholders to provide outstanding service.Key ResponsibilitiesLead and develop a team to ensure that all cleaning and trolley collection tasks...

  • Collections Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia OPS Garrison Lending Operations Pty Ltd Full time

    Company Overview: Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do.We've built a culture of empowerment, enabling our people to make decisions that...

  • Contact Centre Team Lead, Collections

    4 weeks ago

    Sydney, New South Wales, Australia Challenger Limited Full time

    Be a key figure in Challenger Limited's mortgage servicing operations by embracing the role of Contact Centre Manager (Collections).About the PositionThis leadership position involves heading the Contact Centre and Collections team, with a focus on performance, profitability, consumer relationships, and employee growth. Enhance our mortgage servicing...

  • Senior Collections Specialist

    1 week ago

    Sydney, New South Wales, Australia Zip Co Full time

    About the RoleWe are seeking a Senior Collections Specialist to join our team. As a Collections Specialist, you will play a critical role in building relationships with customers and supporting them through the repayment process.Key ResponsibilitiesSecure Payments: Negotiate payments with customers while maintaining strong relationships.Customer Support:...

  • Fashion Collection Lead

    2 weeks ago

    Sydney, New South Wales, Australia UMENCO Full time

    Brand StoryWe craft timeless, purposeful designs that elevate everyday life.Role OverviewUMENCO is a direct-to-consumer retailer operating across Australia and internationally. Our brand specializes in creating clothes that embody the freedom associated with travel. We are seeking a Fashion Collection Lead who can take creative lead and oversee design,...

  • Senior Leader

    6 days ago

    Sydney, New South Wales, Australia Transurban Full time

    About the Role">This is an exciting opportunity to drive innovation in payment and collections at Transurban, ensuring efficiency and compliance while contributing to the broader success of the company. As a Senior Leader in the Customer Solutions and Collections division, you will play a key role in shaping customer solutions that enhance payment and...

  • Senior Business Operations Director

    2 days ago

    Sydney, New South Wales, Australia Senior Full time

    We are seeking a highly skilled Senior Business Operations Director to join our team.Estimated salary: $120,000 - $180,000 per annumAbout the RoleThe successful candidate will be responsible for ensuring the smooth-running of day-to-day operations within a client team. This will involve working closely with cross-functional teams to support their efforts and...

  • Collections Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full time

    About UsWe are a leading provider of fleet management services across Australia, the UK and New Zealand. Our team of experts manages a total portfolio of $2.5 billion, serving over 1,200 employees.Perks We OfferA generous leave policy, including four extra Wellness days each yearIndustry-leading 20 weeks paid parental leaveVehicle salary packaging...

  • Senior Restructuring Accountant

    2 weeks ago

    Sydney, New South Wales, Australia Lead Group Full time

    Lead Group: Senior Restructuring Accountant OpportunityAn exceptional career opportunity has arisen for an experienced Restructuring Accountant to join the dynamic team at Lead Group, one of Sydney's largest and most respected Insolvency and Restructuring firms.We are seeking a highly skilled and motivated accounting professional with advanced-level...

  • Senior Chef

    2 days ago

    Sydney, New South Wales, Australia The Fresh Collective Full time

    Experience the Ultimate in Fine Dining with The Fresh CollectiveWe are seeking a highly skilled and experienced Senior Chef to join our team at The Fresh Collective, a leading provider of premium food and beverage experiences in iconic venues throughout Australia.About the RoleThis is an exceptional opportunity for a motivated and passionate chef to take on...

  • Senior Data Architect for Marketing Analytics

    4 hours ago

    Sydney, New South Wales, Australia Senior Full time

    Job OverviewWe are seeking a highly skilled Senior Data Architect to join our team. This is a senior-level position responsible for designing and building scalable cloud-based systems and applications for our marketing analytics clients.The ideal candidate will have at least 4+ years of experience delivering data engineering solutions on Google Cloud...