Technical Solutions Expert

1 month ago


Bentley Park, Queensland, Australia First Focus Full time

At First Focus, we are a fast-growing mid-market Managed Service Provider with over 15 years of consistent growth and expansion into new markets. Our vision is to become the go-to provider for MSP-specialised service desk professionals in Australia.

We offer a dynamic work environment with a clear vision and strong leadership. We are seeking an exceptional IT professional who can join our team as a Technical Solutions Expert. If you are passionate about delivering outstanding support and services to our clients, this could be the perfect opportunity for you.

We pride ourselves on being a great place to work, with a culture that values innovation, collaboration, and employee well-being. As a Technical Solutions Expert, you will be part of a talented team that shares your passion for technology and customer satisfaction.

Key responsibilities include:

  • Providing expert-level technical support to our clients across various environments, from 10 to 500 users
  • Supporting a range of technologies, including servers, desktops, applications, Microsoft Azure, AD, and M365 environments
  • Delivering high-quality support for Citrix cloud infrastructure, Hyper-V, and Azure Intra
  • Collaborating with colleagues to resolve complex technical issues and improve overall service delivery
  • Participating in project teams to design and implement innovative solutions for our clients

We understand the importance of flexibility and work-life balance, which is why we offer hybrid working arrangements. Our benefits package includes:

  • A competitive salary between $65,000 and $80,000 per annum, plus superannuation
  • Free access to Uprise, including coaching sessions with qualified psychologists or counsellors
  • Ongoing training and development opportunities, including up to 10 paid training days per year
  • The option to purchase a Tesla company car (conditions apply)
  • Regular social events and a positive team culture

We welcome applications from Neurodiverse candidates and appreciate disclosure along with your application. This will allow us to provide more information about our flexible options and showcase your skills.


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