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Customer Service Representative

2 months ago

Cooks Hill, Australia Belgravia Leisure Full time

About the Role

At Belgravia Leisure, our Customer Service Officers are the backbone of our operations, providing exceptional services to our members, casual users, and potential new members. As a key member of our team, you will be responsible for delivering first-class services that align with our Mission, Vision, and Values.

Key Responsibilities

  • Provide outstanding customer service to all customers, both in person and over the phone
  • Apply sound cash handling principles and utilize Point of Sale (POS) systems
  • Offer membership information and sales support to customers
  • Promote our services and programs to customers and manage bookings and enrollments
  • Develop and maintain positive working relationships with customers
  • Exercise excellent public relations at all times
  • Ensure the safe and secure opening and closing of the centre

Requirements

  • Positive, friendly, and energetic work style
  • Computer literacy and familiarity with software packages and POS systems
  • Desirable experience in the leisure industry
  • Current First Aid Certificate (Workplace Level 2)
  • Current CPR Certificate
  • Police Check
  • Working with Children Check

We encourage candidates with a friendly attitude and customer service mindset to apply, even if they don't have previous experience in a similar role.