Customer Experience Delivery Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000
Job Overview:

We are seeking a skilled Customer Experience Delivery Specialist to join our team. As a key member of our customer success team, you will be responsible for guiding customers through the setup, training, and initial program or campaign planning of Yotpo's products.

This is an exciting opportunity for motivated professionals who have strong communication skills, a passion for helping people, an interest in problem-solving, and the flexibility to help with a variety of projects. Our customers vary in size and industry, so we are looking for someone who can adapt quickly and effectively communicate with clients from diverse backgrounds.

Main Responsibilities:

  • Serve as the main point of contact for around 35 customers from deployment to launch to ensure a successful onboarding process to the Yotpo software
  • Ensure all customers complete the required technical setup efficiently and according to project plan and timeline
  • Train and educate customers on how to effectively utilize Yotpo products via phone and videoconference
  • Begins to strategize and launch growth-oriented campaigns with your customers
  • Improve and scale the Yotpo setup process
  • Act as liaison between customers and the sales, product, and customer success teams to actively identify roadblocks and solutions during onboarding

About You:

  • You're a great relationship manager and excel talking to VP- and C-suite leaders
  • You can manage simultaneous software implementations for multiple clients
  • You can research, troubleshoot, and solve complex software issues
  • You can effectively project manage and create organized plans that ensure customer success post-onboarding

We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

Key Skills and Qualifications:

  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to work independently and collaboratively as part of a team
  • Proficiency in software implementation and management
  • Experience working with diverse client groups

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • The chance to work with a variety of clients and projects
  • A competitive salary and benefits package

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