Overnight Operations Specialist

3 days ago

Penrith Municipality, Australia beBeeNightManager Part time $90,000 - $120,000
Job Overview

The Night Manager position plays a pivotal role in ensuring seamless overnight operations at our establishment. As a key member of the team, you will be responsible for managing guest relations, conducting night audits, and maintaining safety and security standards.

Key Responsibilities
  • Foster exceptional guest experiences through proactive management and attention to detail.
  • Handle guest complaints and issues with professionalism and tact.
  • Conduct regular property checks to identify potential safety and security risks.
  • Support front office teams in delivering efficient check-ins, check-outs, and guest queries.
  • Provide food and beverage services, including bar service and espresso coffee preparation.
  • Assist with hotel reservations and coordinate with other departments to ensure seamless communication.
  • Manage emergency situations, such as medical issues or security concerns, with poise and effectiveness.
Qualifications
  • Prior experience in a similar leadership role, preferably in hospitality.
  • Demonstrated leadership and team management skills, with a focus on empowerment and development.
  • Exceptional problem-solving abilities and a proactive approach to guest service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships.
  • Familiarity with hotel management systems is an asset.
  • Flexibility to work night shifts, including weekends and public holidays, is essential.
  • A professional and approachable demeanor under pressure is critical.
What We Offer

We provide a dynamic and supportive work environment that fosters growth and development. Our team members are empowered to take ownership and make a meaningful impact.

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