Product Manager

6 days ago


Melbourne, Victoria, Australia IDP Education Ltd Full time
About IDP Education Ltd

IDP Education Ltd is a global leader in international education services, delivering success to students, test takers, and partners through trusted relationships, digital technology, and customer research.

With a presence in over 50 countries, our team of 7,000 people from diverse backgrounds is committed to providing customer-first services, powered by global technology.

Role Purpose

We are seeking a Product Manager to lead the product management and delivery of Operations Management within the IELTS operations team.

This role will be responsible for leading the product management and delivery of Operations Management, supporting the delivery of our ongoing IELTS transformation of test centre, test taker, and IELTS partner experiences.

Through sound test taker research, market, and data analysis, along with co-validation with IDP's global network, you will identify opportunities to develop, enhance, and improve the Operations Management product experience.

You will lead the development of the strategic roadmap for the products and work with teams to implement and deliver, achieving targeted business and test taker outcomes.

Key Responsibilities
  1. Manage the development of a consolidated product roadmap for Operations Management within the Test Centre Experience team, aligning with global strategic objectives.
  2. Lead the management of current products to create amazing test centre and test taker experiences, focusing on the product lifecycle, new product development, and process improvements.
  3. Leverage market, competitor, test taker, test centre, partner, and digital insights to inform forward-looking roadmaps and product plans.
  4. Develop case for change, investment business cases, and canvases, including forecasting and mapping to key metrics and ROI tracking.
  5. Communicate product strategy and roadmap with key stakeholders for input and alignment.
Requirements
  • Track record in managing commercialised products/services at various stages in their product lifecycle.
  • Knowledge and execution of product management practice, including business planning, roadmap development, forecast, and benefits realisation.
  • Proven ability to lead product lifecycle from concept to MVP and go-to-market, including mature product iterative improvement and migration.
  • Strong business and data analysis skills with ability to synthesise market, test taker, and data insights to inform product decisions, actions, and outcomes.
  • Ongoing thirst for a better understanding of the test taker, with ambition to promote superior test taker experiences and test taker-centric business solutions.

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