Customer Service Development Professional
2 weeks ago
The Port Stephens Council is seeking a Trainee Customer Experience professional to join their team.
This role offers a unique opportunity for individuals to develop their skills in providing exceptional customer service through various communication channels.
A key aspect of the position is assisting in managing high volumes of customer enquiries and process incoming mail and emails into the council's records management system.
Key Responsibilities- Manage high volumes of customer enquiries and switch between multiple communication channels.
- Triage a wide variety of Council related enquiries.
- Process Council's incoming mail and emails into Councils EDRMS system.
In this role, you will receive financial support, time for formal training, and opportunities to develop your professional and social networks. You will also participate in internal networking events and collaborate with other teams across the council.
The successful candidate will have a demonstrated commitment to completing a Certificate III in Business (Customer Engagement), access to reliable transport, and the ability to work in a team environment.
The benefits of this role include a competitive salary, generous leave entitlements, health and wellbeing programs, free parking, and on-site café facilities.
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