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Senior Customer Success Manager

2 months ago

Sydney, New South Wales, Australia SS&C Technologies Holdings Full time
Job Description

Role Overview

SS&C Technologies Holdings is seeking a highly motivated and experienced professional to fill the role of Senior Customer Success Manager/Customer Success Director. This position will be responsible for driving customer success and growth within our strategic accounts.

Key Responsibilities:

  • Develop and execute customer success plans to ensure maximum business value realization for our customers.
  • Build and maintain strong relationships with key customers to understand their business needs and goals.
  • Collaborate with cross-functional teams to deliver professional services and support to customers.
  • Identify and pursue new business opportunities within existing customer base.
  • Provide strategic guidance and recommendations to customers to optimize their use of our products and services.
  • Develop and maintain a deep understanding of customer needs and preferences to inform product development and innovation.
  • Work closely with sales, marketing, and product teams to ensure alignment and effective communication with customers.
  • Develop and maintain metrics and reporting to measure customer success and growth.

Requirements

Our ideal candidate will have:

  • 5+ years of experience in customer-facing roles, preferably in a software or consulting organization.
  • Proven track record of driving customer success and growth in a similar role.
  • Strong analytical and strategic skills, with ability to analyze complex data and develop insights.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with customers and internal stakeholders.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
  • Passion for driving customer outcomes and promoting a customer-centric organization.