Donation Investigator

4 days ago

Melbourne, Victoria, Australia beBeeInvestigation Full time $60,000 - $78,000
Job Description
The Revenue Investigation Officer role is crucial for the timely and accurate investigation, processing and matching of donations received by the National Fundraising Department. This involves daily examination, scrutiny and validation of transactions on all bank accounts connected to Blackbaud CRM, as well as researching and processing of all donations received online nationally.

This position requires a high level of attention to detail and ability to identify errors. The successful candidate will have prior experience in a business administration environment and/or relevant business qualifications, with proficiency in Excel and ability to utilise pivot tables.


Key Responsibilities
  • Daily examination, scrutiny and validation of transactions on all bank accounts connected to Blackbaud CRM
  • Process transactions from our Bank Statement to CRM (Blackbaud), Payment Gateway to Bank Statement
  • Researching and processing of all donations received online nationally
  • Process daily Direct Debit Batches
  • Post Blackbaud Files to a General Ledger
  • Assisting with the processing of electronic files from internal and external stakeholders
  • Investigate and action Disputed Transactions: Fraudulent, Charge Backs, Refunds
  • Investigate and prepare "unidentified" bank deposit donations

Required Skills and Qualifications
  • Proficient Data Entry skills
  • Attention to detail and ability to identify errors
  • Prior experience in a business administration environment and/or relevant business qualifications
  • Experience in handling and analysing finances and records accurately
  • Proficiency with Excel and ability to utilise pivot tables
  • Experience working in a team environment

Benefits
  • Eligible employees can access NFP salary packaging
  • Opportunity for career development
  • Access to Free onsite parking
  • Employee Assistance Program
  • An internationally renowned not-for-profit organisation
  • An inclusive culture of dedicated, passionate and professional team members
  • A rare opportunity to work with passionate, like-minded people who enjoy being part of an organisation that makes a difference within the Australian community

About Us

We are a child-safe organisation committed to protecting children and young people from harm. All child-facing roles require the successful completion of a Working with Children Check. Applicants for all roles require a Nationally Coordinated Criminal History Check.

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