Administration and Customer Service Officer

This is a Administration and Customer Service Officer role with Team Global Express based in West Kalgoorlie, WA, AU
== Team Global Express ==

Role Seniority - junior

More about the Administration and Customer Service Officer role at Team Global Express

About Team Global Express Team Global Express (TGE) is an Australian-owned transport and logistics business delivering across Australia and New Zealand. We're passionate about our customers, people, and the environment.

The Role

We are looking for a reliable and organised person to provide administration and customer service support at our Kalgoorlie branch. This is a full-time permanent role, Monday to Friday, 7:00 am to 3:30 pm. You will help the team run smoothly by handling customer enquiries, data entry, and general office tasks using systems like Salesforce and iTrack (training provided).

Key Responsibilities

• Respond to customer enquiries professionally and promptly

• Complete data entry and admin tasks accurately

• Support operations and administration team with daily tasks

• Assist with staff on-boarding, off-boarding, and training records

• Perform reception duties as needed

What We're Looking For

• Experience in customer service or office administration (logistics background is a plus)

• Strong communication and problem-solving skills

• Attention to detail and ability to prioritise tasks

• Proficient in MS Office

• Commitment to safety and following processes

What We Offer

• Competitive salary above industry standard

• Training and career development opportunities

• Employee perks and discounts

• Supportive and inclusive workplace

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Team Global Express team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Responding to customer enquiries
• Completing data entry
• Supporting team operations

Key Strengths

• Customer service experience
• Communication skills
• Attention to detail
• Proficiency in MS Office
• Adaptability
• Commitment to safety

Why Team Global Express is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Team Global Express not with Hatch.

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