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ANZ Regional Manager, Customer Success

1 week ago

Sydney, New South Wales, Australia Adobe Full time

This is a ANZ Regional Manager, Customer Success role with one of the leading companies in AU right now -- Adobe -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.

More About the Role at Adobe

**The Opportunity** We have an exciting opportunity for an experienced professional to lead our regional (A&NZ) team of Customer Success Managers with a mission to accelerate value for our customers. The team is focused on our Adobe Experience Cloud solutions within the Digital Marketing space and work to ensure an extraordinary customer experience while driving retention and growth for the business. Working closely with the Technical Account Managers, our Customer Success team is focused on providing strategic support to our customers to help drive value from their Adobe investment. We are looking for someone to take on the role of Manager, Customer Success for the ANZ business. **What you'll do** - Lead the Customer Success Managers to build a strong post-sales strategy for their portfolio of accounts to ensure our customers improve the value on their investment in Adobe's Solutions. - Drive local or global initiatives to develop our offerings, driving continuous improvements to our processes. - Involved in account strategy planning with your team, TAM and account teams, building success plans to drive loyalty and minimize customer attrition. - Reviewing customer health and driving the resolution of critical customer issues working alongside our support teams. - Building and growing relationships within our top accounts at the senior level and becoming a trusted partner and contact. - Setting clear expectations with your team and provide regular reviews, feedback and check-ins. Give specific and constructive performance feedback real-time to enhance development - Owning recruitment, resourcing, enablement and development of the ANZ CSMs - Play an active role to the growth, development and future planning of the CSM team, ensuring we continue to delight customers, develop our people and grow/scale the business. - Ensure that reporting and operational activities are handled in a consistent, timely, accurate manner - Manage critical product segment issues with Business Unit for resolution - Work in partnership with sales management to achieve and exceed renewal goals. **What you need to succeed:** - Bachelor's degree or equivalent experience in Marketing or Business - Demonstrable people management experience including building, leading and managing a technology organization - Strong interpersonal relationships and desire to work in a complex and fast-paced environment - Ability to work autonomously, be self-motivated and a strong team leader - Building and managing relationships at most senior levels with assigned accounts - Experience driving customer retention initiatives, achieving high retention rates and customer satisfaction

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