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Customer Success Strategist

2 weeks ago

Sydney, New South Wales, Australia Servicenow Full time
Job Summary

We are seeking an experienced Senior Enterprise Solutions Manager to lead our Customer Success team in the ANZ region. The successful candidate will be responsible for driving customer satisfaction, adoption, and growth across our customer base.

Key Responsibilities:

  • Leverage industry expertise to drive business outcomes and customer success
  • Develop and execute strategic plans to drive customer engagement and retention
  • Foster strong relationships with customers and stakeholders to understand business needs and preferences
  • Collaborate with cross-functional teams to deliver exceptional customer experiences
  • Monitor and analyze customer feedback to identify areas for improvement
  • Drive operational excellence and efficiency through process improvements and best practices
  • Promote a culture of continuous learning and development among team members