Response Network Manager

This is a Response Network Manager role with Sonder based in Waterloo, NSW, AU
== Sonder ==

Role Seniority - mid level

More about the Response Network Manager role at Sonder

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That's why we're redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder's mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.

By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

An Exciting Time to Join Sonder

Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia's leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.

Our impact and scale:

• 1,000,000+ members across multiple countries

• 200+ team members, plus an extensive network of on-the-ground responders

If you're passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing

About the role

As the Response Network Manager, you'll lead the operations and readiness of Sonder's NSW, VIC, and ACT responder network - a critical function in ensuring our members receive timely, high-quality support when and where they need it most.

You'll oversee the full responder lifecycle, from recruitment and onboarding to training, accreditation, rostering, and ongoing engagement. This role combines people leadership with operational precision, ensuring our responders are prepared, compliant, and connected to our purpose.

What you'll be doing

• Managing responder compliance, mandatory training schedules, and accreditation records to maintain operational readiness

• Delivering and monitoring training programs that build and sustain responder capability and confidence

• Monitoring responder performance and ensuring the team is always prepared to deliver high-quality support

• Building and maintaining on-call rosters, ensuring sufficient coverage and clear communication across the network

• Leading recruitment, onboarding, and assessment processes to grow and strengthen the responder team

• Driving continuous improvement initiatives to enhance training effectiveness and overall network performance

• Motivating and guiding responders through strong leadership and influence, fostering engagement

• Communicating clearly and confidently with a range of stakeholders and responders, adapting messaging to suit the audience

• Embedding incident management frameworks into daily operations and training, ensuring responders are equipped for real-world scenarios

• Navigating fast-changing environments with adaptability, sound decision-making, and effective problem-solving under pressure

Who are we looking for?

The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.

What you bring to the team;

• Experience in emergency services, clinical leadership, military, security operations, or a similar high-accountability field

• 5+ years of leadership experience, including managing teams, training, and operational processes

• A strong track record in managing compliance, accreditation, and readiness programs

• Clear and confident communication skills, with experience presenting to frontline teams and senior stakeholders

• The ability to lead and influence without direct authority, building trust across a dispersed workforce

• A hands-on, solutions-focused mindset with strong attention to detail

• Comfort navigating shifting priorities and making sound decisions under pressure

• An understanding of incident management frameworks and how to apply them in training and daily operations

Why join Sonder?

At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people's lives every day.

• Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.

• Gain free access to the Sonder app for you and your family, offering 24/7 on-demand support for health, wellbeing, and safety.

• $1000 annual contribution as part of your development plan + 2 days of study leave

• Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.

• Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder's success. 

• Salary packaging novated leasing.

• ​​Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.

• Free coffee on Tuesdays and catered lunch on Thursdays.

• Team social fund to connect with your team, plus monthly company wide social events. 

• Dog-friendly office. 

• Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.

Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/

Sonder is committed to creating an inclusive and diverse workplace for everyone. We offer equal opportunities to all, regardless of race, gender, age, disability, political beliefs, sexual orientation, or any protected status. All qualified applicants are encouraged to apply and join us in fostering a respectful and empowering environment.

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Sonder team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Managing responder compliance
• Delivering training programs
• Building on-call rosters

Key Strengths

• Leadership experience
• Compliance management
• Communication skills
• Emergency services experience
• Problem-solving skills
• Incident management knowledge

Why Sonder is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Sonder not with Hatch.

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