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Guest Service Agent

2 weeks ago

Melbourne, Victoria, Australia IHG Hotels & Resorts Full time
About the Role

This is a Guest Service Agent role with IHG Hotels & Resorts, one of the leading companies in Australia. As a rapidly growing company, this is an exciting opportunity to join a dynamic team.

Key Responsibilities
  • Create a memorable guest experience from the moment they arrive at our hotels.
  • Handle front office transactions and offer local insights to create a stress-free experience.
  • Anticipate guests' needs and make tailored recommendations.
We're Looking for Someone Who:
  • Has a valid visa to work in Australia.
  • Has at least 1 year of experience in a Front Office, Guest Services or related role.
  • Possesses strong communication skills and confidence in speaking to guests from diverse backgrounds.
  • Is warm, welcoming and fluent in English, with extra language skills a plus.
About IHG Hotels & Resorts

IHG Hotels & Resorts is committed to providing exceptional service and creating unforgettable experiences for our guests. We value diversity, inclusivity and equal opportunities for all applicants.