Guest Service Agent

3 weeks ago

Melbourne, Victoria, Australia Pan Pacific Melbourne Full time
Guest Service Agent (Communication Centre)

Join to apply for the Guest Service Agent (Communication Centre) role at Pan Pacific Melbourne.

Overview

Pan Pacific Hotels Group operates over 50 Hotels, Resorts, and Serviced Suites worldwide. Our guests and associates are at the core of our operations. In Australia, we own and operate six hotels, including Pan Pacific Melbourne, located in South Wharf, close to major attractions and business centers.

The Role

We are seeking a Part-Time Guest Service Agent for our Communications Centre to enhance our guest inquiry experience.

Responsibilities
  • Provide high-quality service to guests throughout their stay.
  • Create a positive impression via phone and email communication, offering information and assistance.
  • Work a rotating schedule, including AM & PM shifts and weekends.
Candidate Profile

Ideal candidates will have:

  • Excellent verbal communication skills.
  • Flexibility in a fast-paced environment.
  • Experience with Opera PMS (Property Management System).
  • A genuine passion for hospitality and customer service.
Additional Details
  • Seniority level: Entry level
  • Employment type: Part-time
  • Job function: Other
  • Industry: Hospitality
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