Guest Service Agent
3 weeks ago
Join to apply for the Guest Service Agent (Communication Centre) role at Pan Pacific Melbourne.
OverviewPan Pacific Hotels Group operates over 50 Hotels, Resorts, and Serviced Suites worldwide. Our guests and associates are at the core of our operations. In Australia, we own and operate six hotels, including Pan Pacific Melbourne, located in South Wharf, close to major attractions and business centers.
The RoleWe are seeking a Part-Time Guest Service Agent for our Communications Centre to enhance our guest inquiry experience.
Responsibilities- Provide high-quality service to guests throughout their stay.
- Create a positive impression via phone and email communication, offering information and assistance.
- Work a rotating schedule, including AM & PM shifts and weekends.
Ideal candidates will have:
- Excellent verbal communication skills.
- Flexibility in a fast-paced environment.
- Experience with Opera PMS (Property Management System).
- A genuine passion for hospitality and customer service.
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Other
- Industry: Hospitality
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