Customer Field Technician

This is a Customer Field Technician | Gladstone role with NBN Co based in Rockhampton City, QLD, AU
== NBN Co ==

Role Seniority - junior

More about the Customer Field Technician | Gladstone role at NBN Co

Job Expectations

Be a part of transforming Australia's digital landscape as a Customer Field Technician. You'll make a real impact to 'every-day' Australians in this customer facing role where you'll get to see the happy faces you help

A bit about your role

As a Customer Field Technician, located in Gladstone, you will play a vital role working on Customer Service field tasks across potentially all nbn technologies. This is an autonomous role where you will be responsible for installation, repair and maintenance of nbn products and services. You'll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer's premises.

Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:

• Cabling installation (copper and fibre) including jointing, jumpering and splicing

• Customer premises installation of nbn Customer Premises Equipment (CPE)

• Fault diagnosis and repair of nbn cabling networks and nbn CPE

• These roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment.

A bit about you

We're seeking both experienced candidates as well as those with transferable skill from a communication cabling or electrical background and who are keen to explore a new career in the telco sector.

A large part of this role is working in customer's premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated.

​We will also be looking for a current & clean Driver's License and ​strong and personable communication skills, both written and verbal.

Life at nbn 

To be part of nbn is to be part of something bigger. We've created Australia's network—a network made for more. 

Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It's not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them. 

A more inclusive working world 

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here? 

If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only.  We do not require a cover letter or any selection criteria to be addressed. 

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position. 

Please note, this is a permanent role. To be eligible to apply for this position you must be an Australian Citizen or Permanent Resident. 

Worker Type

Permanent

Time Type

Full time

Field Base Location

Rockhampton

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the NBN Co team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Installing cabling
• Installing Customer Premises Equipment
• Diagnosing and repairing faults

Key Strengths

• Customer service skills
• Cabling installation
• Fault diagnosis and repair
• Communication skills
• Electrical background
• Self-management

Why NBN Co is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with NBN Co not with Hatch.

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