Branch Member Consultant

This is a Branch Member Consultant - Cannington role with HCF Australia based in Cannington, WA, AU
== HCF Australia ==

Role Seniority - junior

More about the Branch Member Consultant - Cannington role at HCF Australia

Join the dedicated team at our HCF Cannington Branch. Every day, you'll have the opportunity to provide exceptional customer service.

About the Role

As a Branch Member Consultant at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund Your personal touch will help guide our members in making informed healthcare choices.

This part-time position is based in our HCF Cannington Branch. We are currently seeking a dedicated team member to join us for 30 hours per week, ideally spread across Monday to Friday with 6 hour shifts each day.

The role also includes participation in a rotating Saturday roster from 10:00am to 2:00pm (1-2 times a month)

While this is our preferred schedule, we're happy to be flexible depending on the needs and availability of the successful candidate.

Mandarin language skills are highly desirable, as they will be a valuable asset in supporting our diverse community.

Responsibilities

• Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products. This may also include opportunities to broaden your business development skills outside of the HCF branch and in your local community.

• Ensure resolutions to our members' problems that go beyond expectations.

• Maintain the accuracy of our membership information in accordance with organisational policies and procedures.

About you

• Possess a keen drive to make a difference in members' lives, with experience in needs-based selling being highly desirable.

• Proven background in customer service environments, with the ability to build rapport quickly and confidently.

• Quick to grasp complex computer systems.

• Thrives in a collaborative team environment.

• Adaptable to evolving work practices and needs.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our  Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.  

Culture & Benefits  Purpose-driven passion We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. Wellness and work-life balance We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• 50% subsidy on HCF hospital and/or extras cover

• 18 weeks of parental leave for all new parents

• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more

• Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status. Continuous learning and growth We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au  to discuss. We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the HCF Australia team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Embracing needs-based selling
• Resolving member issues
• Maintaining membership accuracy

Key Strengths

• Customer service
• Needs-based selling
• Mandarin language skills
• Adaptability
• Team collaboration
• Technical proficiency

Why HCF Australia is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with HCF Australia not with Hatch.

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