Member Solutions Consultant

3 days ago

Cannington, Australia Royal Automobile Club of WA Full time $68,340 per year

With over 1.4 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

As a Full time Member Solutions Consultant, you will be the face and voice of RAC. Whether sat in front of you in our Cannington branch, or phoning through for a chat, you will be providing an engaging and personalise experience to both, current and potential members. You will be asking questions, discovering needs and providing tailored solutions, showcasing the values and benefits of our products and services.

What do you need to know?

Location: RAC Cannington Service Centre (located in Carousel shopping centre)

Working hours: Monday to Friday 8.45am - 5.15pm, Every second Saturday, 8.15am-12.15pm (37.5 hours per week)

Salary: Starting at $68,340+ shift loading + super + more

Within this role you will:

  • Be the first point of contact for our members, assisting them with any queries, changes or support they may need in relation to a range of RAC products and services.
  • Provide efficient and friendly support, in person and over the phone. Understand the individual needs of our members and recommend RAC products and services that best suit their lifestyle and preferences
  • Develop your knowledge of RAC products and Services through a full-time training and upskilling program, allowing you to support a larger range of members
  • Confidently navigate multiple technology systems while simultaneously providing support and having engaging conversations with members

What will you bring to this role?

  • Excellent communication skills with the ability to listen & relate well to others.
  • The ability to demonstrate empathy and resilience in assisting members in difficult situations.
  • Experience in working to achieving goals/ targets both individually & as part of a team;
  • The ability to adapt & flex within a changing work environment, embracing and participating positively in change;
  • Strong computer literacy and ability to use many applications at once whilst having conversations.

What can we offer you?

  • Secure a full-time, permanent position working within your local community
  • Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
  • Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
  • An inclusive & supportive environment, enabling all abilities to strive for success.
  • Professional career development & ongoing training.
  • Generous discounts on home, contents & car insurance, plus free roadside assistance.
  • Member benefits & opportunity to join a very active Social Club.

If you are looking to find your place in a high performing and engaging team, this may be the opportunity for you. and join in RAC to help create a better WA, one interaction at a time.

RAC reserves the right to close this vacancy without notice.

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