Health Information Services Clerk

* Friendly and supportive team environment* Excellent benefits including salary packaging* Afternoon shift penalties* Fixed term part-time contract (5 August 2027) 30.4hrs per week. Tuesday – Friday - 13:54 – 22:00.* Assist with the creation, storage, protection, scanning and provision of medical records for ongoing patient care.* Provision of health information to SVHM staff and external healthcare providers for ongoing patient care within agreed timeframes.* Ensure the confidentiality and security of patient information is maintained at all times.* This position requires the applicant to possess very good organisational skills* Sound written and verbal communication skills* Ability to work autonomously with a high level of attention to detail and problem solving skills as well as being an active team player.* A valid Nationally Coordinated Criminal History Check, or willing to obtain* The creation, storage, protection and provision of patient medical records* Provision of a scanned medical record* Release of patient information in accordance with the Freedom of Information (FOI) Act and to authorised clinical personnel, internal and external, for continuity of patient care* Timely and accurate clinical coding of inpatient episodes and provision of casemix and health information data for decision support, service planning, financial planning, quality and research* Transcription service for outpatient letters and inpatient operation reports.* The creation, storage, protection and provision of patient medical records* Provision of a scanned medical record* Release of patient information in accordance with the Freedom of Information Act and to authorised clinical personnel, internal & external, for continuity of patient care* Timely and accurate clinical coding of inpatient episodes and provision of casemix & health information data for decision support, service planning, financial planning, quality & research* Transcription service for outpatient letters and inpatient operation reports.- **Clerical Duties** * Maintain a professional and polite telephone manner and be responsive to telephone or one on one enquiries * Organisation of all incoming requests for medical records, patient information and other queries * Attend to any requests for ‘Certificates of Attendance’ or FOI applications * Process any urgent requests for information in a timely manner including retrieval of medical records * Ensure all medical records required for patient attendances, research and/or audit are retrieved from offsite via the online ordering system. * Communicate to appropriate staff of any medical records or patient information unable to be located that requires further attention * Track returned medical records back into the HIS department accurately * Sort and label mail with patient identification * Track & file preadmission paperwork accurately * Request & process medical records that are offsite * Provide accurate workload statistics- **Courier Role** * Deliver medical records as requested to Care Centres in the Inpatient Building or other relevant areas * Retrieve medical records & scanned paperwork from Care Centres or other relevant areas for return to HIS * Accurately track medical records returned back to HIS * Catalogue medical records to go offsite * Provide accurate statistics on daily courier runs * Complete courier runs within allocated timeframes- **Auditing Role** * Audit scanned documentation in accordance with the HIS Audit Guide * Maintain accurate statistics and audit data- **Other Duties** * Maintain tidiness of clerical & filing area * Process requests for patient information from treating medical practitioners (Patient Information Request Line (PIRL) procedure) * Identify & retrieve information stored electronically * File allocated medical records * Cull & prepare medical records for offsite storage when necessary * Operate and/or use facsimile, scanning equipment, photocopier, microfilm reader, filing trolleys, manual handling aids and other equipment as necessary * Cover duties of other staff as required * Assist in the training and recruitment of staff when necessary * Other duties as specified by the Clerical Supervisor or Manager, Health Information Services* Sound written & verbal communication skills* Ability to work unsupervised with achievement of commitments & agreements* Ability to work collaboratively with peers as part of a team to achieve successful outcomes* Demonstrated problem solving skills* High level of attention to detail* Effective organisational skills* Initiative & self-direction* A moderate level of computer skill & competence using standard Microsoft applications such as Outlook, Word, Excel* Flexibility & adaptability* Experience in scanned medical record procedures* Medical Terminology* Experience in a similar role.St Vincent’s Hospital Melbourne (SVHM) is a Catholic not-for-profit healthcare provider with a reputation for compassionate care and world-leading innovation. Part of the St Vincent’s Health Australia group, we are a leading tertiary teaching hospital providing a comprehensive suite of services including acute medical and surgical services, emergency and critical care, aged care, diagnostics, rehabilitation, allied health, mental health, palliative and residential care.Operating from 18 sites across greater Melbourne, this includes a major teaching, academic research and tertiary referral centre situated in Fitzroy, a soon to be established Rapid Access Hub at St Vincent’s Hospital on The Park, St George’s Health Service Kew, palliative care at Caritas Christi Hospice, as well as aged care, correctional health, mental health and community centres, pathology collection centres, general practice services and dialysis satellite centres. We continue to be at the forefront of care for Victoria’s most in-need communities.Employing more than 7,000 staff and with over 880 beds in daily use, the core aim of SVHM is to improve the patient experience through better access, superior outcomes and a more efficient and responsive health service.
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