Community Partnerships Coordinator

HomeMade, Mable, Leap in and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:
1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care
2. We believe in technology as an enabler
3. We’re driven by helping customers attain better outcomes
This position is part of the HomeMade team.

About HomeMade

HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams.

Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds.

By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others.

To find out more, visit https://homemadesupport.com.au/

About the role

HomeMade is looking for a Community Partnerships Coordinator who is proactive, passionate, and ready to make an impact. In this role, you’ll be central to creating a seamless onboarding experience for our Community Partnership customers, ensuring every interaction is smooth, supportive, and meaningful.

Working closely with the Onboarding Manager, you’ll act as a key liaison between HomeMade and our Community Partners, helping to streamline operations, strengthen relationships, and enhance engagement across our growing community network.

Day to day will see you

- Facilitate and support the safe onboarding of Community Partnership customers to HomeMade.

- Conduct preliminary assessments and safety checks before scheduling virtual assessments to ensure communities are prepared for onboarding.

- Perform a pivotal role in streamlining onboarding processes for Community Partnership to provide a positive customer experience, improving efficiency and customer satisfaction.

- Assist with the operational support for Community Partners, helping them establish their care teams and access local resources such as meals, allied health, and nursing services, etc.

- Provide training and guidance to Community Partners, helping them navigate the nuances of the HomeMade Community Partnership model.

- Track the progress of Community Partners in your portfolio, assessing their success, identifying areas for optimisation, and providing guidance

- Serve as a bridge between HomeMade and Community Partners, effectively balancing business priorities with community needs. Ensure that Community Partners understand product features that help them meet and adhere to their regulatory requirements

- Collaborate with the Onboarding Manager and cross-functionally to ensure Community Partners comply with the requirements of the Home Care Package program and their contractual obligations.

- Work with the Onboarding Manager to develop policies and procedures for the Community Partnership onboarding in alignment with the Aged Care Safety and Quality Standards

- Conduct audits and compliance checks to ensure adherence to agreements and regulatory requirements.

- Assist in the implementation of Support at Home requirements, ensuring compliance and best practices.

- Continuously work to enhance and streamline partnerships for improved operational efficiency and effectiveness.

Skills & Experience

- AHPRA Registration as a Registered Nurse.

- In-depth understanding of the aged care and home care sectors, including regulatory, compliance, and quality standards.

- Experience working with rural and regional communities, with strong insight into local dynamics and service delivery challenges.

- Proven experience building and maintaining relationships with external partners or community stakeholders.

- Strong understanding of compliance frameworks and the ability to interpret and apply Aged Care legislation, Quality Standards, and program requirements.

- Demonstrated ability to design, deliver, and evaluate training to build partner capability and ensure consistent quality of service.

- Skilled in process improvement and service optimisation, with the ability to identify inefficiencies and implement practical solutions.

- Strong analytical and reporting skills, with the ability to track performance, monitor progress, and identify opportunities for enhancement.

- Excellent communication and interpersonal skills, with the ability to influence, educate, and engage a range of stakeholders.

- Highly organised and structured, with the capability to manage competing priorities and deliver outcomes within required timeframes.

- Proficient in using digital systems and software to support efficient operational delivery and reporting.

The values we live by

Put People First 🫶🏼
People and relationships matter most.

Foster Freedom 🪁
Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions.

Do The Right Thing 💖
Be fair, honest, open, ethical, and transparent.

Be Bold 💡
With a vision to imagine and create a brighter future.

Our benefits

Power your career ⚡️

Learn from industry experts, experienced leaders, and on-the-job opportunities.

Access parental leave 👶

Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.

Work with flexibility 🏠

We’re a hybrid workplace, balancing time in the office with remote work.

Flexi Leave Days 🌴

Get one extra paid leave day per quarter for what makes you happy.

Take a floating public holiday 🫶🏾

Acknowledge a significant day your way with family and friends.

Be rewarded 🏆

Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.

We are one

As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.

If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation

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