Casual Client Advisor

4 weeks ago

Melbourne, Australia Richemont Full time

Casual Client Advisor - Vacheron Constantin Sydney

Melbourne, VIC, AU

Fixed Term

FOR THOSE WHO SEEK EXCELLENCE

Join a community of dedicated professionals where excellence is both a given and a never-ending quest. Play your part in driving our collective success.

YOUR ROLE

To develop sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison’s spirit and heritage.

PLAYING YOUR PART

- Developing strong sales turnover for the Boutique in accordance with the store strategy:
- Meeting the turnover targets set by the Boutique Manager
- Achieve Key performance indicators defined by the Boutique Manager

Client Management

Satisfying customers:

- Welcome & handle the clients in the respect of the Maison’s standards (In the Boutique, on the phone or by mail or during events)
- Adapt its style to each client need in order to offer the appropriated service
- Advise, convince & ensure that each sales is handled accordingly

Building a long term relationship with the client:

- Ensure the prospection and the follow-up of new clients (local and international)
- Enrich the client database using the welcome cards for client and prospect
- Be force of proposal to develop client actions (phone, mailing, etc.)

Customer Service SAV:

- Take care of each case according the Maison’s standards
- Follow up on each case and communicate to the Boutique Manager each problem

Product/ Merchandise/Inventory Management

- Participate to the good management of the stock
- Reception & transfer
- Take part on inventory management / stocktake
- Check that all products are correctly handled & priced
- Look after the level of stocks of the accessories (catalogues, gifts, boxes, etc.)
- Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.)

Others

- Respectful of all guidelines required by brand in terms of grooming, CRM, VM, media, etc.
- Respectful of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
- Participate actively to Boutique meeting organized by the Boutique Manager (provide feed-back, propose new ideas / actions)
- Participate to the training given and consult all documents at disposal allowing a better understanding of the brand, products and new collections
- Remain informed on the business through magazines and regular boutique checks of the competitors

WHAT WILL MAKE YOU SUCCESSFUL?

- At least 2-3 years’ in Retail Sales, preferably in a luxury environment
- Strong Passion for our products and Maison
- Possess strong communication and interpersonal skills
- Pleasant Disposition
- Good Team Player
- Performs well under pressure and can multi-task

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.

#J-18808-Ljbffr

  • Casual Client Advisor

    3 days ago

    Melbourne, Victoria, Australia Tiffany & Co. Full time $60,000 - $80,000 per year

    The Blue Box.Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what's possible with design and influencing style.As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Collins St store as a Client Advisor on...

  • Client Advisor

    4 days ago

    Melbourne, Australia FENDI Australia PTY LTD Full time

    Founded in Rome in 1925 by Adele and Edoardo Fendi, FENDI is a house of style, innovation, elegance and grace. As part of the world's leading luxury goods group - LVMH - FENDI is seeking high performing, passionate **Client Advisors **to join its retail network. **THE ROLE** FENDI Client Advisors are responsible for: - Exceeding sales targets and KPIs -...

  • Casual Client Advisor

    6 days ago

    Melbourne, Australia Louis Vuitton Full time

    **Job responsibilities**: **About Louis Vuitton** For more than 150 years, men and women at Louis Vuitton have shared the same spirit of excellence and passion, reaffirming their expertise every day. With us, every career is a journey, filled with excitement and challenge, desire and daring. There is no better way to reveal your potential. **About the...

  • Client Advisor Casual Chadstone

    2 days ago

    Melbourne, Australia Tiffany & Co. Full time

    **The Blue Box.** Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Chadstone store as a Client...

  • Casual Client Advisor

    6 days ago

    Melbourne, Australia Louis Vuitton Full time

    **Job responsibilities**: **About Louis Vuitton** For more than 150 years, men and women at Louis Vuitton have shared the same spirit of excellence and passion, reaffirming their expertise every day. With us, every career is a journey, filled with excitement and challenge, desire and daring. There is no better way to reveal your potential. **About the...

  • Client Advisors

    6 days ago

    Melbourne, Australia Scanlan Theodore Full time

    **About us**: Scanlan Theodore is continuously in search of passionate, dynamic and inspiring leaders who strive to be value-driven and support core strategies for the development, growth and shared vision for the company. An industry leader, Scanlan Theodore continues to utilise superior fabrics and artisan techniques, moulding these timeless foundations...

  • Client Advisors

    3 hours ago

    Melbourne, Australia Scanlan Theodore Full time

    **About us**: Scanlan Theodore is continuously in search of passionate, dynamic and inspiring leaders who strive to be value-driven and support core strategies for the development, growth and shared vision for the company. An industry leader, Scanlan Theodore continues to utilise superior fabrics and artisan techniques, moulding these timeless foundations...

  • Client Advisors

    1 week ago

    Melbourne, Australia Scanlan Theodore Full time

    **About us**: Scanlan Theodore is continuously in search of passionate, dynamic and inspiring leaders who strive to be value-driven and support core strategies for the development, growth and shared vision for the company. An industry leader, Scanlan Theodore continues to utilise superior fabrics and artisan techniques, moulding these timeless foundations...

  • CASUAL CLIENT ADVISORS – Emporium Flagship

    3 days ago

    Melbourne, Victoria, Australia MISHA Full time $60,000 - $80,000 per year

    Be a part of our MISHA flagship experience at Melbourne Emporium and play a key role in bringing our vision to life.We're looking for dedicated and client-focused Casual Client Advisors who are passionate about luxury fashion and delivering an elevated shopping experience. In this role, you'll help clients discover MISHA's signature silhouettes, refined...

  • Client Advisor

    1 week ago

    Melbourne, Australia Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...