Guest Services Officer – Front Office

4 weeks ago

Melbourne, Australia Hyatt Hotels Corporation Full time

About Hyatt Park Hyatt Melbourne

Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.

Benefits

- Leading global hotel brand with career advancement opportunities
- Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones
- Complimentary duty meals whilst on shift
- Discounted food & beverage and park club health & day spa treatments
- Discounted onsite car parking
- Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern
- Generous paid time off and holiday policies including paid parental leave and wellbeing leave
- 10% discount with NIB Health insurance

About the role

As the Guest Services Officer, you will be responsible for ensuring the highest standards of customer service are met by efficiently processing the allocation for arriving and departing guests. Working in a team of 12, you will be supporting the Front Office Manager to manage the day-to-day operations of the hotel in order to achieve our purpose.

Responsibilities

- To ensure smooth and efficient operation of the Front Office on a day to day basis including cleanliness
- To handle all arrival and departure records
- To perform cashiering duties as required in relation to foreign currency exchange, payments, charges and checking out
- To show hotel rooms and suites to prospective clients and guests
- To handle guest enquiries and requests and to have a thorough knowledge of Melbourne and its surrounding areas
- To assist in maintaining a high level of security for guests, staff and hotel property

Qualifications

- Previous work experience in a similar fast-paced hotel operations or reservations environment
- Exceptional interpersonal, communication and time management skills with a strong ability to multi-task
- Superior customer service skills along with excellent service resolution skills
- The capability of working both autonomously and as part of a team
- The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
- The flexibility to work on a rotating 24/ roster, including public holidays

Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you''ll discover a career you didn''t know existed

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