Customer Service Officer

7 days ago

City of Melbourne, Australia Language Services Pty Full time

Join our in-house contact centre in this full-time ongoing role opposite Albert Park Lake.

Customer Service Officer

With over 40 years’ experience, Oncall is a leading provider of language services across Australia. Our team of interpreters and translators service thousands of bookings each week across 150 languages. We work in partnership with our clients to provide responsive and high quality communication solutions.

About the opportunity

Working in our in‑house Contact Centre, this full‑time, ongoing opportunity interacts with a range of customers, processing their requests and queries regarding face‑to‑face and telephone interpreting sessions. You will:

- Treat each caller like they’re your first for the day

- Work within established KPIs

- Share accurate information quickly, resolving queries at first point of contact

- Recognise and elevate complaints where appropriate

- Create and amend bookings using Oncall’s online portal.

Who we’re looking for

With at least 12 months experience in a similar role, you’re known for building rapport quickly and meeting your customer’s needs. You’re friendly and personable with a great phone manner. Your resilience and agility together with your attention to detail underscore your commitment to providing outstanding customer service.

In addition, you can demonstrate that you have the skills to:

- Connect with people of different backgrounds and levels

- Work cooperatively in a busy team environment while achieving shared goals

- Use a range of software applications in your daily work.

- Handle afternoon/evening roster that starts at 11am and finishes at 7pm on weekdays.

What’s on offer

Located opposite Albert Park Lake, your work directly supports what we do best: people connecting people.

You can also:

- Be part of a true customer service (not sales) team

- Gain insights into the language services industry

- Further develop your skills and experience.

Interested? Apply Now

To apply, click the Apply button and you’ll be taken to our job board.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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