Premier Customer Service Officer

About the Role

Reporting to: Premier Customer Service Assistant Manager

Employment Type: Permanent, full-time

Work Location: Melbourne, VIC

As a Premier Customer Service Officer, you will deliver support to elite customers, manage multi-channel enquiries, promote value-added services, ensure compliance, collaborate with stakeholders, support team development, and contribute to continuous improvement initiatives.

To be successful in this role, you will need:

- Strong customer service skills with a proactive, solution-focused mindset.

- Excellent written and verbal communication abilities.

- The ability to manage multiple tasks and work effectively under pressure.

- Experience using Microsoft Office and familiarity with digital communication tools.

- Strong collaboration skills for working with internal teams and external partners.

- Attention to detail and commitment to procedural compliance and quality standards.

- A customer-centric attitude with the confidence to handle complex or escalated issues.

Role and responsibilities will include:

- Delivering premium support to elite customers with tailored, high-quality service.

- Managing customer enquiries via phone, email, chat, and digital platforms.

- Promoting value-added services and driving e-commerce adoption.

- Collaborating with internal and external stakeholders to resolve service issues.

- Supporting leadership tasks and maintaining performance during absences.

- Contributing to training, onboarding, and continuous improvement initiatives.

- Ensuring compliance with procedures and upholding quality and safety standards.

Eligibility:

To be eligible for this role, you must be an Australian citizen or a permanent resident.

If you are a New Zealand citizen and planning to relocate permanently to Australia, you are more than welcome to apply.

Please note that remote working from overseas and interstate locations will not be considered.

We are continuously striving to provide new opportunities and benefits that make our business a great place to work, but the truth is that it’s our people who make us want to come to work every day. We make time to engage, connect and celebrate the moments that matter with our colleagues.

We have a strong culture built around supporting progression and promotion and offer a diverse and engaging training calendar that provides you with the opportunity for growth, no matter your interests.

In an ever-changing economy, the shipping industry remains a beacon of stability, and our continued success is a testament to our unwavering commitment to excellence. We prioritise delivering exceptional experiences to both our customers and our employees.

The CMA CGM Group is also deeply committed to sustainability. We demonstrate our dedication to acting for the planet, people, and fair trade, through initiatives like reducing greenhouse gas emissions, empowering women in the workplace, educating employees on climate issues, and engaging in community and environmental projects.

Benefits

- Flexible Working Options

- Discounted car parking at the DFO South Wharf

- Additional Leave Days

- Annual Health Checks

- Novated Lease

- Free Gym Membership

- Social Club events held all year round

- Opportunity to participate in volunteer initiatives with partner charities such as the Big Umbrella

- Access to 3000+ learning resources and courses

- Opportunity for career development in Asia Pacific, Europe and other office locations globally

Our Commitment to Diversity

CMA CGM is committed to providing a respectful and collaborative working environment where all our employees can thrive. Our strength is in our people, and embedding Diversity, Equity and Inclusion (DEI) into our culture is essential to our ongoing success. By Acting for People, we can harness the diversity of our teams, which benefits our employees, customers and communities in the markets we serve. We actively welcome and encourage applications from all qualified individuals, regardless of indigenous status, race, religion, gender identity or expression, sexual orientation, national origin, disability, age, or any other characteristic.

Join us at CMA CGM, where your potential meets endless possibilities, and together, we shape the future of global shipping.

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