Customer Care Coordinator

3 weeks ago

Whyalla, Australia Medibank Private Limited Full time

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Overview

At Medibank we’ve recently unified our health services under one brand –Amplar Health.

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.

Make a Real Difference—Every Day
Are you passionate about improving lives through exceptional customer service? JoinAmplar Home Health Welcome Teamas aCustomer Care Coordinatorand become the friendly, reliable voice our clients count on.

You'll be thefirst point of contactfor our valued customers and stakeholders—helping to connect people with the care they need.

In this frontline role, you'll deliverempathetic,timelysupport and ensure smooth coordination across our programs. You'll work independently and as part of a tight-knit team that values collaboration and compassion.

What You’ll Do

- Handle incoming queries viaphone, email, fax, and digital channels
- Perform admin and data entry tasks usingMicrosoft Officeand our internal systems
- Updateclient records, liaise withclinical staff, and track referrals
- Provide accurate info onAmplar Home Health programs
- Make outbound calls towelcome new clientsand follow up on referral requests
- Full-time contract from October 2025 untilJuly 2026
- 7-day rotating roster(Shifts between7am–8pm SA time)
- Includes1 weekend shift per fortnight
- Penalty ratesfor late shifts, weekends, and public holidays
- Work in our Adelaide office with the option to alsowork from home
- Customer-first mindset, with a passion for helping others
- You have experience in phone-based customer service; clinical or medical admin experience is a plus
- Strong communicator—resilient, empathetic, and calm under pressure
- Comfortable juggling priorities in a fast-paced environment
- Confident usingMicrosoft Officeand multiple systems

Learn more about Amplar Health at https://amplarhealth.com.au

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants.

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/

Employees in face-to-face healthcare roles will be required to be fully vaccinated for COVID-19 as a condition of employment.

Job Segment: Data Entry, Customer Service, Administrative

Copyright @2024 Medibank Private Limited. All rights reserved. ABN 47 080 890 259.

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