Communications Admin Support Officer

6 days ago

City of Melbourne, Australia Www.chandlermacleod.com Full time

Administration Officer – Emergency Services

Location: Burwood, Vic

Rate: $35 per hour + super

Type: Casual, full-time hours

Duration: ASAP start - 28th Feb 2026

We are seeking an organised and tech-savvy Administration Officer to join the Emergency Services team based in Burwood. This role supports the busy Communications Centre, the hub of operations, and suits someone who remains calm under pressure and enjoys variety in their day-to-day work.

In this role you will:

- Be the first point of contact for the Communications Centre, answering calls, managing radio communications, and assisting both staff and the public.

- Log equipment or technical faults and escape where required.

- Maintain key event and operational information for Duty Managers.

- Keep office systems running efficiently, including managing mail, records, and preparing reports and briefings.

- Support Duty Managers with general administrative and coordination tasks as required.

We are looking for someone who:

- Has strong technical skills, including experience using Microsoft Suite (MS Teams is essential).

- Brings previous Call Centre or high-volume contact experience with a professional and friendly manner.

- Has knowledge or experience with CAD systems (desirable but not essential).

- Is resilient, calm, and able to handle difficult or stressful calls with empathy.

- Can maintain confidentiality and manage sensitive information appropriately.

This is a great opportunity to work in a meaningful role supporting emergency response services. Every day is different, and your work will make a real impact.

If you are a confident communicator who thrives in a fast-paced, purpose-driven environment, we would love to hear from you.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community. You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.

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