Operations Trainer

Operations Trainer page is loaded## Operations Trainerlocations: Melbournetime type: Full timeposted on: Posted Todayjob requisition id: R11177We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world# **Operations Trainer**# **WHO WE ARE**At Acquire Intelligence, our mission is to help business work smarter.We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.Advance Your Career - Join us today and be part of a team where your work makes an impact# **WHY JOIN THE A-TEAM**Come for a career, stay for the fun* Enjoy a weekly pay run – TGI Thursday’s* Grow your career - yes, we love to promote internally* Employee referral bonus* 900 promotions given each year* Do meaningful work and collaborate with the best# **A SNAPSHOT OF YOUR ROLE & RESPONSIBILITIES**Your day-to-day activities may include the following:* Facilitate classes for employee development* Review course curricula and provide feedback for continuous improvement* Ensure Training Quality Guidelines/Processes are followed* Provide the necessary documentation for all classes facilitated* Work with the Operations and P&C Manager to catalyze improvement with regard to employee development, and its execution & application* Verify training effectiveness through observations; conduct audits to validate effectiveness of training and track post training results* Evaluate classroom feedback to find ways on how to improve class facilitation* Conduct needs analysis, research and create new training initiatives to strengthen the skill set of Employees* Design and develop instructional material for training courses that support employee development* Identify gaps and come up with action plans for improvement* Revise and improve existing materials to keep track with the developmental needs of employee# **A BIT ABOUT YOU*** Ability to build rapport, establish trust, and maintain a customer-centric attitude under pressure* Experience in a contact centre, BPO or fast-paced operations environment* Ability to comprehend and follow directions* Demonstrated strong computer skills* Complaint-handling experience* Work effectively as part of a team and independently, when required* Ability to communicate with professionalism, across all support platforms* Ability to meet deadlines* Excellent communication skills, with the ability to convey information clearly and professionally* Demonstrated ability to coach, mentor and influence employees at all levels* Strong attention to detail and commitment to following training quality guidelines and processes* Experience and competency in using learning management systems (LMS), presentation tools, and other training systems (beneficial)# **WHAT WE VALUE**We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:* **Curious and Clever**: Smart questions spark smart solutions.* **Entrepreneurial Energy**: Think like an owner. Solve like a founder.* **Fast with Intent**: We move fast and deliver real results.* **Laugh and Learn**: We don’t take ourselves too seriously, just our results.Come for a career, stay for the funJoin the A-Team and experience the A-LifeAcquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at
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