Floor Manager

At Sephora, we believe that beauty thrives in diversity and discovery. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. Sephora is part of the Global Louis Vuitton Moet Hennessey Group – the world's largest luxury goods conglomerate – and operates across Australia and New Zealand with about 34 stores, an online platform, and a growing head office in Sydney.

Join Sephora as a Floor Manager (Senior Beauty Advisor) on a full‑time basis at the Pacific Fair store. This is your opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer.

Some of our well‑liked benefits:

- Gifted products throughout the year along with store discounts of up to 45% off

- Paid parental leave, birthday leave, and personal leave

- Health and well‑being initiatives including 24/7 mental health programs & life insurance

- Discounted gym memberships (Virgin Active, Fitness First, and more)

- Opportunities for personal development in ANZ through succession

- Opportunities across our global group of high‑end luxury brands within LVMH

Opportunity

As a Floor Manager, you will be our Senior Beauty Advisor and will support the Store Manager and Assistant Store Manager in leading the store team in a fast‑paced, exciting retail environment to deliver an unbeatable client experience.

- Be the role model for your team, embodying Sephora’s DNA of delivering a curated, innovative prestige beauty experience.

- Drive a selling culture to exceed KPIs and consistently raise the performance and capability of your team through coaching and development.

- Utilise and interpret reporting data to support operational decisions in collaboration with the Store Manager, Assistant Store Manager, and Senior Beauty Advisors.

- Facilitate open communication with your team by providing effective feedback and consistent communication with management.

- Serve as the point of contact when acting as Manager in Charge (MIC) for client and cast‑member matters, confidently making store decisions.

In this role, you will work across all our categories – beauty, skincare, haircare, and wellness – as well as store functions of sales, management, and back‑of‑house operations. You will receive initial onboarding training and continuous learning via our unique online platform and field trainers.

Qualifications

- Open to working a rotating roster to support store needs.

- Previous retail management experience across profit & loss management, sales forecasting, people management & training, stock control, and visual merchandising.

- Proficiency in using Microsoft Office Suite for daily reporting.

- A hands‑on leader who loves being on the sales floor to motivate, coach, and help your team succeed.

- A passion for excellent client service and experiential retail to represent the Sephora brand.

- A passion to maintain a strong, positive culture where everyone is valued, recognized, and empowered to succeed through feedback, coaching, learning, and recognition.

- A drive for results with a history of exceeding sales targets and KPIs.

Only Australian Citizens or Permanent Residents will be considered for this opportunity.

As our busiest days of trade are Thursday to Sunday, the ideal candidate will be able to provide five full days of availability across key trading times, including late‑night, weekend, and public holiday trading.

Your application

Sephora is proud to be an equal‑opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met and provide a fair and transparent assessment process.

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