Current jobs related to Customer Connect Officer - Melbourne - City of Boroondara
-
Customer Connect Officer
2 weeks ago
Melbourne, Victoria, Australia City of Boroondara Full time $75,000 - $85,000 per yearSupport the delivery of vital Council servicesMultiple positions available: limited tenure fixed term, casual, ongoingSalary $76,517.83 per annum (Full time equivalent) (plus super and RDO)Boroondara is changingWe are in the midst of implementing a major business transformation. This change is crucial to delivering on our commitment to become a truly...
-
Customer Service Officer
4 days ago
Melbourne, Australia Talent Connect Australia Full timeHybrid work arrangement (remote & office) - Great team and culture - Great team and culture Ongoing development and career growth - Great opportunity to step into a corporate career - Remote working opportunity - Monday - Friday schedule - Inbound customer service - Perm Opportunity - Immediate Start Whether your background comes from hospitality, tourism,...
-
Customer Service Officer
6 days ago
Melbourne, Australia Talent Connect Australia Full timeHybrid work arrangement (remote & office) - Great team and culture - Great team and culture Ongoing development and career growth - Remote working opportunity - Monday - Friday schedule - Inbound customer service - Perm Opportunity You will be working a mix of remotely and from the CBD office, collaborating and working within a wider customer service team...
-
Customer Connections Manager
4 days ago
Melbourne, Australia CitiPower and Powercor Full time**Customer Connections Manager**: - Melbourne, VIC, AU, 3000**About us**: We’re a team that cares about you and your community. CitiPower, Powercor and United Energy own and operate the distribution networks providing reliable, safe and affordable electricity to 1.9 million customers located across 65% of Victoria. These customers include large numbers of...
-
Unsecured Customer Connect
4 days ago
Melbourne City Centre, Australia HAYS Full timeHays Recruitment/ Banking Roles/August Start Date **Your new company** We are seeking a highly motivated and resilient individual to join our team as an Unsecured Customer Connect Specialist at a Big 4 bank. As a specialist in this role, you will be responsible for handling a high volume of inbound and outbound phone calls from customers who are facing...
-
Connections Sme
1 week ago
Melbourne, Australia Jemena Full time**Connections SME** **About Us**: Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day. We pride ourselves on our innovative approach, technical expertise, and dedication...
-
Connections Services Consultant
4 days ago
Melbourne, Australia Momentum Energy Full timeAbout the Role: The Customer Connections Consultant’s primary responsibility is to manage and process all connection requests for customers. This includes new connections, alterations (including solar), abolishments, and customer onboarding and offboarding exceptions. This role will be customer facing and receiving inbound calls as well as making outbound...
-
Connections SME
1 week ago
Melbourne, Victoria, Australia Zinfra Full time $80,000 - $120,000 per yearConnections SMEAbout Us:Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.We pride ourselves on our innovative approach, technical expertise, and dedication to safety,...
-
Connections SME
1 week ago
Melbourne, Victoria, Australia Jemena Full time $80,000 - $120,000 per yearConnections SMEAbout Us:Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.We pride ourselves on our innovative approach, technical expertise, and dedication to safety,...
-
Autism Connect Advisor
2 weeks ago
Melbourne, Australia Amaze Full timeAbout the role - Full-time preferred, but open to considering part-time - Looking for both fixed-term and casual staff - Work as part of a close-knit team delivering the national Autism Connect service - Provide independent information, advice, support, and referrals to the autism community - Hybrid workplace with office based in Richmond As an Advisor for...
Customer Connect Officer
4 weeks ago
Overview
Support the delivery of vital Council services
Multiple positions available: limited tenure fixed term, casual, ongoing
Salary $76,517.83 per annum (Full time equivalent) (plus super and RDO)
Boroondara is changing. We are implementing a major business transformation to become a truly customer-centric organisation through technology, innovation, collaboration and leadership. This realignment aims to enhance the customer experience.
About the role
Reporting to the Team Leader - Customer Connect, you will play an integral part in our transformation journey by providing high quality services and support for our community. You will be the first point of contact for community members visiting Council offices in person or contacting Council by telephone, email, and social media. You will accurately capture queries, requests and issues and facilitate their efficient resolution. While you will work across a minimum of two channels, your primary focus will be phone-based; we are seeking strong communicators who enjoy helping people and solving problems in a contemporary contact centre environment. You will be supported in ongoing learning and development in a fast-paced environment that prioritises the customer at the centre of everything we do.
Key responsibilities
- Serve as the first point of contact for community members via phone, email, and social media.
- Accurately capture queries, requests and issues and facilitate resolution.
- Provide high quality customer service in a transformation-focused environment.
Why join us
This is a fantastic role to showcase your knowledge, experience and enthusiasm, and to develop your skills further. You will join an exciting team where peer-to-peer learning and collaboration drive success.
You will join a great work environment which offers:
- Flexible work hours and hybrid working after your training period
- Active learning and development opportunities
- Prime office location in Camberwell surrounded by cafes, retail and restaurants
- Generous parental leave and other leave entitlements
- Wellbeing programs, free flu vaccinations, 12 RDOs a year and more
Employment requirements
- Applicants must have the right to work in Australia.
- Preferred applicants will be required to undergo a National Police Record Check.
How to apply
Please submit your application online via the ‘Apply’ button. All applications must be made via the online portal by 5pm Friday 3 October 2025. No applications direct to the hiring manager or from recruitment agencies will be considered. Previous applicants within the past 6 months need not apply. Please submit a cover letter with your current CV.
If you want to know more about the benefits of working for the City of Boroondara, please visit our careers website boroondara.vic.gov.au/careers.
Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are Aboriginal and Torres Strait Islander, people of different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance. Council is a child-safe organisation and some positions may require a Working with Children Check.
The City of Boroondara is committed to providing systems accessible to as many people as possible. If you have difficulty using our recruitment system, please contact People Culture and Development on (03) 9278 4401 or pcd@boroondara.vic.gov.au for assistance.
Council recognises the benefits of a diverse workforce and encourages applications from underrepresented groups. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance. Some positions may require a Working with Children Check.
Working together
We are undertaking an exciting Transforming Boroondara Program to deliver a customer-centric model of service delivery through technological innovation, process improvement and system renewal. We value your input and look forward to our journey ahead.
#J-18808-Ljbffr
