
Unsecured Customer Connect
7 days ago
Hays Recruitment/ Banking Roles/August Start Date
**Your new company**
We are seeking a highly motivated and resilient individual to join our team as an Unsecured Customer Connect Specialist at a Big 4 bank. As a specialist in this role, you will be responsible for handling a high volume of inbound and outbound phone calls from customers who are facing financial hardships related to their credit cards. You will work tirelessly to find suitable arrangements for customers and provide them with financial guidance to help them navigate their current situations.
**Your new role**
- $35.73 + Super
- Temporary Full-Time Position
- Work hours: Monday to Friday 9am-7pm (Rotating Roster)
- Melbourne Docklands 50% Hybrid
- Start date**:Middle August**
- Handle 5-8 calls per day, primarily dealing with customers facing credit card payment challenges and seeking hardship assistance.
- Demonstrate excellent communication skills and remain calm and professional while dealing with tough and sometimes angry customers.
- Conduct detailed financial assessments by reviewing customers' liabilities, income, and assets to determine the best course of action.
- Utilize a budgeting framework to assess customers' ability to pay and develop suitable payment arrangements accordingly.
- Provide options such as payment arrangements or partial payments based on customers' financial positions.
- When necessary, transfer calls to collections or refer customers to financial counsellors for further assistance based on their individual situations.
- Engage in outbound calls and perform administrative tasks during periods of low call volume or while waiting for incoming calls.
- Demonstrate a helpful and supportive attitude towards customers, offering guidance and reassurance throughout the process.
**What you'll need to succeed**
- Strong soft skills and ability to demonstrate empathy and willingness to learn and develop
- Excellent communication skills
- Ability to troubleshoot and resolve issues and comfortable working with multiple systems
- Ability to work in a fast-paced environment
**What you'll get in return**
- Fast-paced and supportive work environment
- Regular training and upskilling opportunities
- Monthly team meetings to celebrate success and highlight achievements
- Opportunities for career progression within the team and across the bank
- Future me program focusing on career development
**What you need to do now**
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
2789795
-
Nab Unsecured Lending Officer
13 hours ago
Melbourne City Centre, Australia HAYS Full timeAre you interested to start a career in banking? This is a great entry level banking role to have that start! **NAB Unsecured Lending Officer** **Your new company** NAB creates employees who will go above and beyond to achieve great results for the customer, the company and themselves. A diverse and inclusive environment works better for everyone, and...
-
Nab Customer Service Advisor
7 days ago
Melbourne City Centre, Australia HAYS Full time**Your new company** To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB’s core values include passion for customers, will to win, be bold, respect for people, and doing...
-
Customer Advisor
2 weeks ago
Melbourne City Centre, Australia NAB Full timeCustomer Advisor - Melbourne CBD - Job number: 802543 - Primary position location: VIC- Melbourne CBD - Category: Banking & Financial Services - Category: Retail/Consumer - Work type: Casual - Closing at: Aug 27 2025 - 23:55 AEST **Favourite** - **Casual** role based in our **Melbourne CBD**area - It is essential that you can travel between locations to...
-
Customer Service Advocate
2 weeks ago
Lismore City Council, Australia beBeeCustomerCare Full time $45,000 - $79,000About This OpportunityAs a customer service professional, you will be empowered to make a positive difference for customers and communities. You will have the opportunity to learn, grow, and achieve in a dynamic environment.Deliver a seamless, consistent, and tailored customer experience every day.We prioritize the needs and satisfaction of the customer...
-
Customer Connections Manager
7 days ago
Melbourne, Australia CitiPower and Powercor Full time**Customer Connections Manager**: - Melbourne, VIC, AU, 3000**About us**: We’re a team that cares about you and your community. CitiPower, Powercor and United Energy own and operate the distribution networks providing reliable, safe and affordable electricity to 1.9 million customers located across 65% of Victoria. These customers include large numbers of...
-
Customer Connections Manager
2 weeks ago
Melbourne, Victoria, Australia Citipower And Powercor Full time**Customer Connections Manager**:- Melbourne, VIC, AU, 3000**About us**:We're a team that cares about you and your community. CitiPower, Powercor and United Energy own and operate the distribution networks providing reliable, safe and affordable electricity to 1.9 million customers located across 65% of Victoria. These customers include large numbers of...
-
Empowering Customer Connections
2 weeks ago
Melbourne, Victoria, Australia beBeeEmpowerment Full time $80,000 - $100,000Be In Good CompanyWe're seeking a motivated and dedicated Assistant Store Manager to join our dynamic team at Bonds Northland store. As an Assistant Store Manager, you will have the opportunity to lead by example, creating memorable customer connections and empowering your team to deliver on store budgets and KPIs.Key Responsibilities:Lead by example in...
-
Building Connections With Customers
2 weeks ago
City of Moreton Bay, Australia beBeeCustomer Full time $60,000 - $100,000About This RoleAs a banking professional, you will deliver an exceptional experience by meeting customers' end-to-end needs.Your ResponsibilitiesDeliver solutions that benefit both the bank and customers by understanding current and future goals and designing suitable solutions.Educate and support customers with digital literacy and online banking in a...
-
Customer Service Representative
2 weeks ago
Melbourne, Victoria, Australia Primary Connect Full time**Welcome to Primary ConnectPrimary Connect is the most extensive food and retail supply chain network in Australia and New Zealand. Our 10,000-strong team are an essential part of the expansive Woolworths Group, which encompasses Woolworths Supermarkets and Metro stores, BIG W, Countdown NZ, Quantium, and more. With us, your possibilities are not limited to...
-
Building Customer Connections
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $125,000Job OverviewAs a seasoned Relationship and Partnership Manager, you will play a pivotal role in cultivating and maintaining robust customer connections.This key relationship management position involves working closely with a high-performing team to develop and nurture strong customer relationships through exceptional communication and relationship-building...