▷ [4/10/2025] Customer Data Specialist

About the Company

SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.

We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.

Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations.

As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities.

About the role

As the Customer Data Specialist, you will play an important role in supporting and enhancing customer data and AI governance across the organisation. You will manage customer data quality, maintain and improve governance guidelines, procedures, and tools to ensure data is handled ethically, securely, and effectively.

By providing expert advice and collaborating with stakeholders, you will empower staff to make confident, data-driven decisions and support the responsible use of AI. You will also support the development and optimisation of reports and dashboards using Power BI and SQL, lead compliance monitoring, oversee metadata management, and promote best practices to keep customer data accurate, accessible, and valuable for business outcomes.

About you

You are a passionate data professional experienced in data governance, with a strong understanding of how people, processes, and technology come together to deliver successful analytics outcomes. You excel at gathering and translating both business and technical requirements, ensuring alignment between stakeholder needs and technical solutions. With excellent communication and stakeholder engagement skills, you enable collaboration across technical and non-technical teams. You are confident providing advice, driving data quality improvements, and embedding best-practice governance.

About Customer, Community and Engagement

The Customer, Community and Engagement group drives customer outcomes by delivering exceptional experiences and tailored solutions that grow business, revenue, and the state economy, while actively engaging with communities, and collecting valuable feedback.

Key responsibilities

- Maintain and continuously improve customer data and AI governance principles, guidelines, and processes.

- Manage and improve customer data quality to ensure accuracy and reliability across systems.

- Provide advice, support, and training to stakeholders to ensure effective application of data governance practices.

- Identify and resolve customer data and AI governance issues through root cause analysis and practical solutions.

- Monitor compliance and performance using measurement tools and report regularly to drive continuous improvement.

- Manage customer metadata including ingestion, data lineage, quality rules, and resolution of data issues.

- Support the trial, piloting, and operationalisation of new data technologies that enhance governance capabilities.

- Assist in gathering business and technical requirements and support the development and delivery of customer data products.

- Develop, maintain, and optimise reports and dashboards using Power BI and SQL to support business decision-making.

- Build and maintain strong, collaborative relationships across the organisation to promote best practices and maximise the value of data governance.

Your success in this role will come from

- Tertiary qualifications in Business Management, Data Governance, Information Systems, or a related discipline, or equivalent demonstrated experience.

- Experience in technical and business requirements gathering.

- Strong communication and stakeholder engagement skills.

- Solid understanding of how people, processes, and technology enable data success.

- Experience with Power BI and SQL for data reporting and analysis.

- Experience in data or AI governance within technology projects (desirable).

- A collaborative approach and commitment to improving data quality and trust

Further information can be found in the attached PD – Customer Data Specialist PD (2).docx

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Chantelle Romeo from the Talent Acquisition team.

Applications close 4pm Monday, 13 October 2025.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au.

Please note: Recruitment agencies do not submit candidates for this position.

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