Technical Account Manager

3 weeks ago

Council of the City of Sydney, Australia Michael Page Australia Full time

Salary: $115k + Super + Car Allowance

Join a growing business saving lives in Australia's Industrial Sector

About Our Client

Our client are an international safety-focused technology provider delivering gas detection and monitoring solutions across industrial sectors. Their tools support risk management and operational safety in hazardous environments.

Job Description

- maintain relationships with key clients to ensure customer satisfaction and loyalty
- Act as the primary point of contact for client inquiries and concerns, providing timely and effective resolutions.
- Prevent subscription cancellations by proactively monitoring customer satisfaction and delivering personalised retention strategies
- Collaborate with internal teams to ensure seamless service delivery and product implementation.
- Identify opportunities for upselling or cross-selling products and services to drive revenue growth.
- Analyse client feedback and usage data to recommend improvements or enhancements.
- Prepare and deliver regular reports on account performance and client satisfaction metrics.
- Participate in client meetings and presentations, both in-person and virtually.
- Stay updated on industry trends to proactively address client needs and challenges.
- Solve product issues caused by application or quality factors through root cause analysis, diagnostics, and corrective actions-using tools like diagnostic software, remote monitoring, and on-site inspections to resolve problems efficiently, minimize downtime, and recommend improvements for long-term reliability.
- Ensure successful delivery and deployment of safety solutions by leading installations, commissioning, and optimizations of systems (e.g., docking stations, gas monitors, and cloud-based tools), including site visits for setup verification, data connectivity testing, and initial performance assessments to confirm compliance and functionality.
- Offer data-driven consultations, helping customers interpret usage insights and recommend best practices for safety, compliance, and operational improvements-incorporating daily follow-ups on quality or performance issues, such as analyzing equipment logs, tracking defect trends, and implementing preventive measures.

The Successful Applicant

A successful Technical Account Manager should have:

- A background in sales, account management, or customer success, preferably within the industrial or manufacturing sector.
- Strong communication and interpersonal skills to effectively engage with clients at all levels.
- Proven ability to manage multiple accounts and meet performance targets.
- Knowledge of industry-specific products and services.
- A proactive and solution-oriented approach to addressing client challenges.
- Proficiency in CRM software and Microsoft Office Suite.
- A valid driver's licence for travel to client sites as required.

What's on Offer

- A competitive salary package of approximately $115,000 AUD, plus superannuation, vehicle allowance and tools of the trade
- Generous car allowance of $18,000 AUD and bonus opportunities.
- Permanent full-time role with opportunities for career progression.
- Work within a supportive and collaborative team environment.
- Be part of a reputable company in the gas detection sector.
- Enjoy a role that allows you to make a significant impact on client success and business growth.

If you are ready to take the next step in your career as a Technical Account Manager, we encourage you to apply today

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