Account Manager

3 weeks ago

City of Parramatta Council, Australia Searchability® Full time

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Overview

A leading Sydney-based Managed Service Provider is seeking an Account Manager to take ownership of a client portfolio, strengthen relationships, and deliver measurable business outcomes. This is a full-time hybrid role (2 WFH days, 3 in office) offering a $120K base + superannuation.

Why Join Us?
  • Hybrid flexibility: 2 days WFH, 3 in the office
  • Work with an MSP that has supported SMEs for 20+ years
  • Career growth with structured training and vendor certifications (Microsoft, Sophos, GoTo + more)
  • Collaborative culture with accountability, professionalism, and continuous improvement at the core
What You'll Do
  • Act as the trusted advisor for a set portfolio of clients, ensuring IT strategies align with business goals
  • Drive retention and account growth through proactive communication and client engagement
  • Lead regular business and technical reviews, presenting insights and recommendations
  • Develop and implement technology roadmaps tailored to client needs
  • Manage renewals, quoting, and contract negotiations while identifying upsell opportunities
  • Ensure client satisfaction by working closely with technical teams to deliver high-quality outcomes
  • Visit client sites as needed to maintain strong partnerships
What We're Looking For
  • Minimum 2 years' experience in an MSP account management role (essential)
  • Strong understanding of IT solutions, cloud services, and managed services delivery
  • Excellent communication and presentation skills to engage with both technical and non-technical stakeholders
  • Commercial acumen with the ability to spot opportunities for account growth and retention
  • Proven ability to manage multiple accounts and priorities simultaneously
  • Full Australian working rights + valid driver's licence
Nice to Have
  • Background in IT support, service delivery, or technical consulting
  • Experience delivering client workshops or technology training sessions
  • Familiarity with renewals, business reviews, and long-term IT strategy planning
About Us

We are a trusted Sydney MSP with a reputation for proactive IT strategy and reliable service delivery. For over 20 years, we've helped small and medium businesses unlock value through technology while building long-term client partnerships. Our culture is built on professionalism, accountability, and collaboration.

How to Apply

Please apply online or email your CV directly to adriana.ortado@searchability.com.au. For further information, call +61 485 860 659. Calls are welcome between 7 am and 10 pm. If unavailable, please leave a message, and you will receive a response. By applying, you consent to your application being submitted to our client in relation to this vacancy only. You may also connect with me on LinkedIn: www.linkedin.com/in/adrianaortado.


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