[Apply in 3 Minutes] Guest Services All Rounder

Guest Services All Rounder - YHA Pittwater

Support daily operations and provide memorable guest experiences.

Who we are

At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter.

What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact. For over 80 years, we've been making travel accessible and transformative.

Our network spans 19 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks.

We're proudly part of Hostelling International – a global community of 3,000+ places to stay across 70+ countries that believe travel should do more than move you from place to place. It should move you to think differently, live boldly, and protect the world you're exploring.

YHA Pittwater Eco is a vibrant and welcoming property nestled on the hillside of Morning Bay in Ku-ring-gai National Park, this unique eco-retreat offers breathtaking views and a tranquil escape for all located on the traditional lands of the Garigal people of the Eora Nation.

YHA Pittwater Eco features a range of private, family and co-living rooms with shared bathrooms and facilities, including a self-catering kitchen, cosy lounge area with fireplace (for the cooler months) access to a BBQ, convenient proximity to local walks, sporting equipment where guests can explore the surrounding bushland, kayak on the bay, or simply relax.

About the role

We are on the search for a proactive and passionate hospitality allrounder to join our dynamic team. The Guest Services All Rounder is the ultimate role that allows you to gain exposure to all operational aspects of our amazing properties.

This is a unique position that allows you to work across Reception, Housekeeping, Guest Activities and Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management.

Responsibilities

- Reception – Welcoming guests to the property and ensuring their check‑in process is seamless while recording all accounts and documentation accurately.

- Guest Activities – Create, promote and plan guest activities including social events and activities to keep guests engaged and entertained.

- Housekeeping – Ensure the property and guest rooms are maintained to the highest standards, manage laundry and address maintenance or safety issues efficiently.

- Food & Beverage – Maintain food hygiene and compliance at the highest standards, prepare and serve food and beverages including coffee making/barista duties.

- Health & Safety – Adhere to all YHA policies and procedures to ensure the safety of yourself and others.

About you

- Exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service.

- Ideally experience in customer service, hospitality, or a similar role.

- Strong attention to detail and organisational skills.

- Proficiency with Microsoft Office.

- Flexibility to work a rotating roster, including nights, weekends and public holidays.

- RSA certification essential and First Aid certificate desirable.

- Knowledge of the local area and travel/tourism industry (desired).

Our Values

- Collaborate, listen and connect

- Care for people and planet

- Create positive experiences

- Always evolve

What’s in it for you

- Travel Perks:Free stays across our network.

- Team Adventures:Opportunities to visit other locations for team building and training.

- Discounts:Access to benefits at various stores and across the YHA network.

- Growth:Professional development and career opportunities throughout YHA.

- Cultural Flexibility:Swap standard public holidays for ones that have personal meaning.

- Wellbeing Support:For you and your immediate family through our Employee Assistance Program.

- Referral Program:Know someone great? We reward successful candidate referrals.

Are you ready to help make the world a more connected and sustainable place? Submit your resume and a cover letter telling us why you’re perfect for this role

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