Apply Now: Guest Services All Rounder

Guest Services All Rounder - YHA Brisbane

Support daily operations and provide memorable guest experiences whilst building your career in a fun, inclusive environment.

30th October, 2025

YHA Australia offers unique, affordable, and sustainable accommodation across Australia. It is a for-purpose, membership-based organisation that has provided curious travellers with quality short‑stay accommodation for over 80 years. Its mission is to help create a more open and accommodating world where life flourishes.

YHA Brisbane City is a 380‑bed property located in the heart of the city, providing comfortable and affordable accommodation and experiences to groups and independent travellers from around the world. The modern property offers a range of private and co‑living accommodation rooms as well as an onsite café, rooftop pool and bar, co‑working space, and wellness centre. Our crew of approximately 50 passionate and hardworking team members pride themselves on creating a welcoming and inclusive environment for guests and each other.

About the role:

We are searching for a proactive and passionate Guest Services Associate – a genuine hospitality all‑rounder to join our dynamic team. The Guest Services All Rounder is the ultimate part‑time role (minimum 15 hours per week) that allows you to gain exposure to all operational aspects of our amazing business.

This unique position allows you to work across Reception, Housekeeping, Guest Activities, and Food & Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management.

Responsibilities include:

- Reception – Welcoming guests to the property and ensuring their check‑in process is seamless while ensuring all accounts and documentation are recorded accurately.

- Guest Activities – Create, promote, and plan guest activities, including social events and activities to ensure our guests stay engaged and entertained.

- Housekeeping – Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are handled efficiently.

- Food & Beverage – Maintain food hygiene and compliance to the highest standards. Preparation and service of food and beverages, including coffee making/barista duties.

- Health & Safety – Ensure adherence to all YHA policies and procedures to ensure the safety of yourself and others.

About you:

- You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service.

- Ideally, you'll have experience in customer service, hospitality, or a similar role.

- You'll need to have good attention to detail and organisational skills.

- Experience using Microsoft Office.

- Flexibility to work a rotating roster, including nights, weekends and public holidays.

- RSA certification is essential and a First Aid certificate is desirable.

- Knowledge of the local area and travel/tourism industry (desired).

Our Values

- Collaborate, listen and connect

- Care for people and planet

- Create positive experiences

- Always evolve

What's in it for you

- Travel Perks: Free stays across our network – because we love travel as much as our members do

- Team Adventures: Opportunities to visit other locations for team building and training.

- Discounts: Access to benefits at various stores and across the YHA network.

- Growth: Professional development and career opportunities throughout YHA.

- Cultural Flexibility: Swap standard public holidays for ones that have personal meaning.

- Wellbeing Support: For you and your immediate family through our Employee Assistance Program.

- Referral Program: Know someone great? We reward successful candidate referrals.

Are you ready to help make the world a more connected and sustainable place? Submit your resume and a cover letter telling us why you're perfect for this role Only applicants with a covering letter will be considered.

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