Commercial Partner Operations Specialist

We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.

Like any good mission, this one starts with our people.

Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.

Job Overview

Work type:

Full-Time (Permanent)

Location:

Sydney

Job type:

Velocity Frequent Flyer

23 Oct 2025 AUS Eastern Daylight Time

Commercial Partner Operations Specialist

Step into an exhilarating journey with Velocity Frequent Flyer Virgin Australia’s award-winning loyalty program with over 13 million members and counting. We make rewards fast and meaningful — from dream holidays and upgrades to retail, fuel, and everyday perks.

What you’ll be doing:

As the Commercial Partner Operations Specialist, you’ll play a key role in taking Velocity to the next level. You’ll be the bridge between commercial strategy and operational delivery — turning great partnership ideas into seamless system solutions that work in practice.

In addition you will:

- Play a key role in the operational onboarding, support and ongoing maintenance of Velocity’s commercial earn and redemption partners.
- Building and maintaining relationships with vendors, partners and internal stakeholders
- Translating commercial and strategic objectives into practical processes and applications solutions
- Manage input from internal and external sources to understand key improvements to processes and solutions, and develop concepts into business requirements
- Manage and lead the operational delivery of enhancements to the Velocity programs
- Manage the collation and prioritisation of campaigns and change initiatives
- Perform UAT when required on new or enhanced systems or solutions
- Analyse key findings and make recommendations for changes or improvements to the Velocity management team

You’ll be great in this role if you:

- Have strong interpersonal, verbal reasoning and analytical skills
- Possess a general understanding of secure data exchange and account security principles
- Are from a strong functional and/or systems analysis and development background
- Have a proven track record of delivering processes and systems solutions
- Are comfortable and experienced in communicating complex technical topics to commercial audiences
- Have negotiation and influencing skills
- Have previous experience building successful working relationships with software and systems Vendors and internal stakeholders
- Understand Loyalty programs and concepts

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the betterme digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
- Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.

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