Program Manager

5 days ago

Melbourne, Australia ClearCompany Full time

About the Company

Frazer Tremble has been exclusively retained by a respected national professional body undertaking a landmark digital transformation. The organisation is investing in modern platforms and systems to enhance member engagement, elevate customer experience, and future-proof its services.

About the Role

As Program Manager – Digital Transformation (CRM & Integration), you will own the end-to-end delivery of a new enterprise CRM platform (MS Dynamics) and its integration with core business systems. Reporting to the Program Director, Digital Transformation, you'll partner with system integrators, vendors, and senior stakeholders to ensure solutions are delivered on time, within scope and budget.

This is a high-profile initiative, pivotal to creating a seamless experience across membership, renewals, events, and contact centre services.

Key Responsibilities

- Lead the enterprise rollout of CRM capabilities across membership, renewals, marketing, lead management, contact centre, and events.
- Drive integration with finance, digital, accreditation, and data platforms.
- Manage budgets, vendors, and delivery partners, ensuring strong accountability.
- Identify and manage risks, dependencies, and issues across the CRM workstream.
- Engage and align stakeholders across business units, vendors, and executive teams.
- Champion adoption and ensure the CRM enables a modern, customer-centric experience.

Skills & Experience

- Proven track record delivering large-scale CRM platforms (e.g. D365, Salesforce) and complex integrations.
- Experience with membership systems, customer data, and contact centre solutions.
- Strong background in vendor management and enterprise change programs.
- Excellent communication, leadership, and stakeholder engagement skills.
- Experience working with Agile, Waterfall, or hybrid delivery methodologies.

Benefits

- Flexible working arrangements and a supportive workplace culture.
- Join a values-driven organisation with national impact.
- Opportunity to lead one of the organisation/'s most critical transformation programs.
- Work alongside a passionate, collaborative digital team.

This program is one of the organisation's highest-profile initiatives, with visibility at the executive level and the opportunity to deliver tangible impact across an entire profession.

How to Apply

Click Apply or contact Laura Frazer, Managing Director, on 1300 920 921 to find out more about this role.

This advert had a little AI polish, but the important part, reviewing your CV and speaking with you, is always done by real humans (with coffee in hand). We care about getting it right.

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