Customer Service Manager

2 weeks ago

City of Ballarat, Australia Total Tools Full time

Overview

Join a Growing Business and Make a Difference in the Exciting Tools Industry.

Full Time Role with Australia/'s Ultimate Tool Shop Dynamic Role- Build & Grow Relationships for your Store

As our Customer Service Manager, you’ll be the heartbeat of our sales operations. You’ll manage the main counter, lead a motivated team, and build strong relationships with customers and the local trades community.

Key Responsibilities

- Oversee daily operations at the main sales counter
- Set tasks and goals for the sales team
- Connect with customers to understand their needs and provide tailored solutions
- Build and maintain relationships within the trades community
- Coordinate with suppliers and internal departments to ensure smooth operations
- Monitor sales performance and implement strategies for growth
- Work closely with Management team to build sales
- Engage with team to maintain a strong team culture

What We/'re Looking For

- Proven experience in sales big box management, preferably in the tools or trades industry
- Strong leadership and task management skills
- Excellent communication and relationship-building abilities
- Knowledge of various trades and the tools they require
- A drive to want to help customers

Why work for us?

For 30 years, Total Tools has operated as the ultimate tool shop, delivering the right tools and advice for our customers, who are building the future We are the first choice for trade quality tools and best of all, most of our nationwide stores are locally owned and operated.

In 2020 we were proud to join the Metcash group alongside brands such as IGA, Mitre 10 and Home Timber and Hardware (just to name a few). While continuing to operate as separate entities, we/'re working together on opportunities that generate long-term growth and value for the independent sector. Join us, and you are joining the biggest and the best in the industry.

Our operating model is one that respects and invests in our team and customers. We live by our values- One Team, Own it & Get it Done, Customer First & Be the Difference

We also offer

- Competitive wages, with flexible rosters
- Ongoing product training in market leading brands like Bosch, Makita, Milwaukee, and many, many more
- Commitment to ongoing job security, development, and growth

All that is left to do is to apply to join the Total Tools team

EEO Statement: Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit.

Working rights: Only applicants with valid working rights in Australia will be considered for this position.

#S-DNI

#J-18808-Ljbffr

  • Senior Service Officer Payroll

    2 weeks ago

    City of Parramatta Council, Australia NSW Department of Customer Service Full time

    Join to apply for the Senior Service Officer Payroll role at NSW Department of Customer Service1 day ago Be among the first 25 applicantsJoin to apply for the Senior Service Officer Payroll role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual...

  • Customer Service Manager

    1 week ago

    Ballarat, Australia Total Tools Full time

    Ballarat VIC, Australia - Join a Growing Business and Make a Difference in the Exciting Tools Industry. - Full Time Role with Australia's Ultimate Tool Shop! - Dynamic Role - Build & Grow Relationships for your Store! As our Customer Service Manager, you’ll be the heartbeat of our sales operations. You’ll manage the main counter, lead a motivated team,...

  • Assistant Service Officer Payroll

    2 weeks ago

    City of Parramatta Council, Australia NSW Department of Customer Service Full time

    Join to apply for the Assistant Service Officer Payroll role at NSW Department of Customer ServiceJoin to apply for the Assistant Service Officer Payroll role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and...

  • Customer Experience Officer

    5 days ago

    Ballarat, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

  • Customer Service Manager

    2 days ago

    Ballarat, Australia Mulcahy & Co Financial Services Full time

    Mulcahy & Co as part of the Mulcahy group provide Accounting, Financial Planning, Legal, Lending and Marketing services to a large client base. With offices located in Ballarat, Ararat, Mildura and the Sunshine Coast. With continued growth in our Financial Planning division our Melbourne office is seeking an experienced and motivated Customer Service...

  • Customer Service Manager

    2 weeks ago

    City of Brisbane, Australia Ritchie Bros. Full time

    The primary responsibility of the Customer Service Manager is to oversee auction administration processes and manage the human resources necessary for sale day operations. The Customer Service Manager is the primary source of contact for our customers, providing assistance and information before, during, and after sale days. The Customer Service Manager is a...

  • Customer Service Manager

    4 weeks ago

    City of Knox, Australia GPC Asia Pacific Full time

    Join to apply for the Customer Service Manager (Retail) - GPC - Rowville role at GPC Asia Pacific2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.As Customer Experience Manager, you play a vital role leading our customer service team trans-Tasman with a focus on our Network and Retail channel.You have...

  • Customer Service Manager

    1 week ago

    City of Brisbane, Australia UniLodge Australia Pty Full time

    Advance your career as a Customer Service Manager at Hive. Lead and inspire a team to deliver exceptional service Overview Date posted: 24th September, 2025 About the Role: The Customer Service Manager is responsible for building strong relationships with property owners and residents while leading a high-performing service team. This role ensures smooth...

  • Senior Advisor, Ministerial and Parliamentary Services

    4 weeks ago

    City of Parramatta Council, Australia NSW Department of Customer Service Full time

    OverviewSenior Advisor, Ministerial and Parliamentary Services — NSW Department of Customer Service. The role supports Ministerial, Executive and Parliamentary Services and the coordination of Ministerial and Parliamentary requests, with involvement in SafeWork NSW matters.ResponsibilitiesCoordinate Ministerial, Parliamentary, Executive and other ad hoc...

  • Manager Building Inspections

    2 weeks ago

    City of Parramatta Council, Australia NSW Department of Customer Service Full time

    OverviewManager Building Inspections - NSW Building CommissionJoin to apply for the Manager Building Inspections - NSW Building Commission role at NSW Department of Customer Service.Base pay range: A$149,739.00/yr - A$173,174.00/yr. This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and...