Medical Logistics Customer Service Representative

3 weeks ago

Sydney, Australia WOW Recrutiment Full time

Overview

Medical Logistics Customer Service Representative (BH-3007-3) | Location: East Ryde, Australia | Sector: Call Centre & Customer Service | Salary: $65,000.00 to $75,000.00 per annum

WOW Recruitment is Seeking a Medical Logistics Customer Support Rep to support our established Medical Logistics client in Macquarie Park to work the early morning shift. Macquarie Park – 5 days onsite. Permanent role: 8 hour shifts. Salary: $65 - 75k + Super. Birthday leave.

You will liaise with customers, drivers, and logistics partners to ensure deliveries are executed with precision.

If you excel in fast-paced environments, enjoy problem-solving, and have a strong customer-first mindset, read on

Previous experience as a medical receptionist or in medical logistics is ideal

Perks

- Birthday leave
- Vibrant and new office
- Free gym membership
- Promote within
- Supportive culture with regular social events

Your Responsibilities

- Manage outbound calls for freight updates, inbound calls for inquiries
- This role is 4am - 12 pm
- Hyper care radioactive shipments, using a GPS Tracker to be across urgent and critical planning
- Work closely with drivers, supervisors, and logistics partners to resolve issues
- Coordinate order bookings and modifications, ensuring seamless communication with stakeholders
- Monitor and coordinate urgent, time-critical shipments, including medical deliveries
- Cultivate strong relationships with drivers, carriers and customers
- Contribute to refining and enhancing existing policies and procedures

Requirements

- Experience in a transport logistics customer service role would be preferred
- Flexibility to work extra shifts
- Previous customer service experience in an office environment, ideally contact centres
- Strong communication, relationship building and problem-solving skills
- Proficiency in Microsoft Office and web-based tools
- Ability to work independently

If you feel you are a good match then apply to reach out to Louise at WOW today.

02 8320 0683
info@wowrecruitment.com.au

#J-18808-Ljbffr

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