Claims Officer

1 day ago

City of Brisbane, Australia Suncorp Full time

Take the next step. Be part of something bigger at Suncorp.

- Remuneration: $83,400 package (inclusive of 12% super) + Performance Based Bonus

- Role Type: Permanent Full-Time

- Location: Brisbane

What you’ll do

- Making yourself available for and managing inbound and outbound customer, supplier and Broker calls relating to Commercial Non-Fleet, Corporate Fleet and Leasing claims

- Resolve customer / intermediary issues and complaints.

- Case management of claims in a proactive customer focused manor by managing a portfolio of claim activities

- Proactively keep customers, intermediaries and stakeholders fully informed of progress.

- Identification of suspected fraudulent claims, potential recoveries, and salvage opportunities

- Determine information required for claims, gather, and interpret information and make appropriate decisions.

- Extensive internal and external working relationships with Customers, Intermediaries, Peers, Suppliers, Professional Service Providers, Offshore Partners, Risk Managers, Claims Relationship Managers, Business Development Managers and Underwriting Teams

What you’ll bring

- A proven record of providing excellent customer service.

- Exceptional listening and communication skills in a high-volume call environment

- Ability to demonstrate compassion and empathy.

- Understanding of, or the ability to acquire knowledge of: Commercial Insurance business, market and external environment & Insurance and financial industry principles and regulatory requirements.

Why You’ll Love Working at Suncorp

When you join Suncorp, you’re not just taking on a job — you’re building a career with a company that values your growth, well-being, and success.

- Salary: $83,400 (inclusive of 12% super) + Performance Based Incentive

- Leave benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).

- Hybrid working: Flexible mix of office and home.

- Work-life balance: Support to thrive personally and professionally.

- Staff discounts: Exclusive offers on Suncorp Insurance Brands (AAMI, Shannons, Apia & more) plus 400+ retailers.

- Reward & recognition programs: Celebrating your achievements.

- Career development: Ongoing training, growth opportunities, and support.

- Reputable employer: A trusted, inclusive, and diverse organisation.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why Suncorp?

For over 100 years, Suncorp has helped people protect what matters most. We’re building a better, more sustainable future where diversity is celebrated, and every voice is valued.

If you’re seeking a role with purpose, people, and potential – this could be your next move.

Chase the Sun - Apply online today

Advertised: 27 Oct 2025 AUS Eastern Daylight Time
Applications close: 07 Nov 2025 AUS Eastern Daylight Time

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We're looking for a motivated Claims Officer to join our Team in Brisbane on a permanent basis

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