▷ [1/10/2025] Customer Service Officer

5 days ago


Bunbury, Australia Apollo Motorhome Holidays Pty Full time

Overview

Posted Monday 29 September 2025 at 4:00 am

thl strives to hire the most qualified candidate for any job, which may include someone already employed by the company. We invite and encourage internal applicants to apply for internal job opportunities. Please also share this with your network if you know of anyone who could be interested and has the suitable background, skills and experiences.

Ready to Hit the Road? Full-Time Position Available – Start Immediately

thl is a global tourism operator and the largest commercial RV rental operator worldwide. Following our merger with Apollo Tourism & Leisure in November 2022, we have become a leader in the RV industry, spanning manufacturing, rental, and retail sectors. At thl, we value diversity and welcome talent from all backgrounds to join us in revolutionizing the RV industry.

What We Do

We’re memory makers or facilitators of amazing memories. Road trips are our chosen way to holiday. We’ve been building, renting and selling RVs for over 35 years across Australia, New Zealand, the USA, Canada, the UK and Europe.

What We Can Offer

This role will see you delivering exceptional service to our rental guests by guiding them through the vehicle handover and return. This will include completing rental contracts, selling ancillary products (reduction options, tables & chairs, etc.), vehicle demonstrations (we’ll teach you what you need to know), and other related tasks.

Guest experience is a high priority and is at the heart of our core values, so you should share in our vision of providing exceptional service and ensuring guests leave happy and eager to hit the road.

Working Hours and Environment

We operate 7 days a week in Tourism, so you need to be comfortable working weekends and public holidays. An attractive commission structure is available for ancillary sales.

Responsibilities

- Deliver exceptional service to rental guests, including vehicle handover and return
- Complete rental contracts and demonstrate vehicle features
- Sell ancillary products and add-ons
- Provide accurate information and support to guests with varying language backgrounds
- Use technology and apps effectively in daily tasks
- Support teamwork and maintain a positive, fast-paced work environment

Qualifications and Qualities

- Customer service or sales experience
- A valid open driver’s license (required to drive our RVs)
- Ability to go above and beyond to make someone’s day
- Positive attitude and ability to handle challenges
- Good time management in a fast-paced environment
- Strong communication skills; English may not be the first language for some guests
- German or another European language is a plus but not required
- Proficiency with technology and apps
- Comfort with conflict management and negotiation
- Belief in teamwork

Equal Opportunity and Application

We are an equal opportunity employer and aim to recruit a diverse range of people with diverse talents. All applicants must have the right to work in Australia. Note that only selected candidates will be contacted.

Privacy

Your privacy is important. Our privacy policy explains how we collect, process, use, store and disclose your personal data, and your rights related to that data. More details are available in our privacy materials.

#J-18808-Ljbffr



  • Bunbury, Australia VenuesWest Full time

    Overview Work Type: Permanent - Full Time Location: Perth Closing Date: 2025-10-12 5:00 PM (AWST) This is a pool recruitment process (Pool Ref LPB008-LPB012). The pool will run for 12 months and may be used to fill similar vacancies on a fixed term, acting or permanent basis at the Legal Practice Board. We currently have one permanent and one fixed term...


  • Bunbury, Western Australia City of Bunbury Full time

    See below the vacancy and the responsibilities as well as the key skills required for the role.2025 Environmental Health Expressions of InterestBunbury, AustraliaReference: 6714008The Environmental Health team plays a pivotal role in our community in improving public health.The City of Bunbury is calling for candidates who wish to register their interest for...


  • Bunbury, Australia Swan Care Group Full time

    Job Category: Administration & Office Support Working at SwanCare means more than ‘just a job’, we enrich lives for a living and pride ourselves on providing quality care, accommodation, and services to our residents. There is a reason we are one of WA’s leading not-for-profit aged care providers since 1961! Job Description About the Role: As the...

  • Customer Service

    3 weeks ago


    Bunbury, Australia Aboriginal Health Council of Western Australia Full time

    Join Our Growing Team! The Shire of Gingin is seeking a professional and customer-focused individual to join our team at the Lancelin Office. As the first point of contact, you will assist with community enquiries, process payments, and provide library services, ensuring a positive and efficient experience for all customers. Working closely with the...

  • Customer Service

    3 weeks ago


    Bunbury, Australia Aboriginal Health Council of Western Australia Full time

    Join Our Growing Team! The Shire of Gingin is seeking an enthusiastic Customer Service / Corporate Services Support Officer to join our Corporate Services team. In this role, you’ll be the first point of contact at the Shire of Gingin and deliver exceptional service to our community, you’ll assist with enquiries, support administrative processes,...


  • Bunbury, Australia St John Ambulance Western Australia Ltd. Full time

    Overview Do you want to work for an iconic Western Australian organisation committed to making a difference to your community? A Job to be proud of: As the first point of contact for our stakeholders, you'll play a key role in creating a welcoming environment while providing efficient administrative and front-desk support for our Fleet, Radio and...


  • Bunbury, Western Australia Relationships Australia Western Australia Full time $68,000 - $100,000 per year

    Customer Service OfficerPart time – 2-4 days per weekHeadspace BunburyOver the last 70 years Relationships Australia WA has been providing relationship support services for individual, couples, families and communities. We are a team of professional and highly motivated staff who are committed to enhancing the lives of communities, families and individuals...


  • Bunbury, Western Australia Shire of Donnybrook-Balingup Full time $45,000 - $60,000 per year

    Permanent Part Time opportunity to join our wonderful team at The Shire of Donnybrook Balingup as a Customer Service Officer.Monday to Friday.4 hours / dayFlexible start and finish time"Your role will be to administer our Customer Service function, to ensure the delivery of high-quality administrative services to both internal and external customers, and in...


  • Bunbury, Australia OSOS Alliance Pty Ltd Full time

    Mechanical Fitters – SINO FIFO Project We’re recruiting on behalf of our client for experienced Mechanical Fitters to join an upcoming FIFO project at SINO Iron, Cape Preston. This is a great opportunity for reliable tradespeople seeking well-paid FIFO work with excellent camp conditions and long-term potential. Roster & Pay: - 2:1 FIFO Roster: 7...


  • Bunbury, Australia Government of Western Australia Department of Health Full time

    Overview Location: Perth Metropolitan Unit/Division: East Metropolitan Health Service > Chief Information Office This is a permanent, full-time position working 76 hours per fortnight. EMHS is committed to ensuring that our services are delivered by people who are representative of the diverse communities we assist. We wholly embrace diversity and...