▷ [1/10/2025] Customer Service Officer

4 weeks ago

Bunbury, Australia Apollo Motorhome Holidays Pty Full time

Overview

Posted Monday 29 September 2025 at 4:00 am

thl strives to hire the most qualified candidate for any job, which may include someone already employed by the company. We invite and encourage internal applicants to apply for internal job opportunities. Please also share this with your network if you know of anyone who could be interested and has the suitable background, skills and experiences.

Ready to Hit the Road? Full-Time Position Available – Start Immediately

thl is a global tourism operator and the largest commercial RV rental operator worldwide. Following our merger with Apollo Tourism & Leisure in November 2022, we have become a leader in the RV industry, spanning manufacturing, rental, and retail sectors. At thl, we value diversity and welcome talent from all backgrounds to join us in revolutionizing the RV industry.

What We Do

We’re memory makers or facilitators of amazing memories. Road trips are our chosen way to holiday. We’ve been building, renting and selling RVs for over 35 years across Australia, New Zealand, the USA, Canada, the UK and Europe.

What We Can Offer

This role will see you delivering exceptional service to our rental guests by guiding them through the vehicle handover and return. This will include completing rental contracts, selling ancillary products (reduction options, tables & chairs, etc.), vehicle demonstrations (we’ll teach you what you need to know), and other related tasks.

Guest experience is a high priority and is at the heart of our core values, so you should share in our vision of providing exceptional service and ensuring guests leave happy and eager to hit the road.

Working Hours and Environment

We operate 7 days a week in Tourism, so you need to be comfortable working weekends and public holidays. An attractive commission structure is available for ancillary sales.

Responsibilities

- Deliver exceptional service to rental guests, including vehicle handover and return
- Complete rental contracts and demonstrate vehicle features
- Sell ancillary products and add-ons
- Provide accurate information and support to guests with varying language backgrounds
- Use technology and apps effectively in daily tasks
- Support teamwork and maintain a positive, fast-paced work environment

Qualifications and Qualities

- Customer service or sales experience
- A valid open driver’s license (required to drive our RVs)
- Ability to go above and beyond to make someone’s day
- Positive attitude and ability to handle challenges
- Good time management in a fast-paced environment
- Strong communication skills; English may not be the first language for some guests
- German or another European language is a plus but not required
- Proficiency with technology and apps
- Comfort with conflict management and negotiation
- Belief in teamwork

Equal Opportunity and Application

We are an equal opportunity employer and aim to recruit a diverse range of people with diverse talents. All applicants must have the right to work in Australia. Note that only selected candidates will be contacted.

Privacy

Your privacy is important. Our privacy policy explains how we collect, process, use, store and disclose your personal data, and your rights related to that data. More details are available in our privacy materials.

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