Support Coordinator

Support Coordinator - Coordinated Response Service

About Ruah

Ruah is a leading values-driven employer in Western Australia’s community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA’s biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

We have an exciting opportunity for a Support Coordinator to work for the Coordinated Response Service (CRS) team for the Family Services department. This role provides crucial support in the form of crisis interventions to families experiencing high risk family and domestic violence, and is responsible for undertaking assessments and providing interventions in collaboration with police and child protection officers.

This is a permanent full time position, working 38 hours per week between Monday to Friday. This role is located at the Armadale Police Station.

What we’re looking for

The successful applicant will be required to meet the following criteria:

- Relevant qualifications in a related discipline at degree, diploma, or certificate level/less formal qualification with work or lived experience to perform sufficiently at this level/or demonstrated work experience at the level.
- Personal goal planning skills that contribute to the achievement of client goals in line with the Model of Care.
- Skills in reflective practice and highly developed report writing using analytical reasoning.
- Ability to support, mentor and work alongside supporting staff members.
- Advanced computer skills, proficient in Microsoft Office and client reporting system.
- Ability to engage and maintain professional relationships with clients, and their wider formal and informal supports, with multiple needs and challenges.
- Demonstrated understanding of complex issues facing people who experience chaotic life circumstances such as homelessness, AOD use, family/domestic violence and mental health issues.
- Willingness and ability to work within and contribute to the vision, mission, core values and the guiding principles of the organisation.
- Knowledge and understanding of diversity, gender and social inclusion, particularly Aboriginal culture.

What do we offer?

- A salary aligned with Level 4 of the Ruah Enterprise Agreement (and the SCHADS Award), starting at $88,372.
- 5 weeks annual leave+ 17.5% annual leave loading.
- 16 weeks paid parental leave, with flexibility to take at 32 weeks half-pay (uniquely, new staff can access 4 weeks paid parental leave after just 6 months’ service).
- Free, independent and confidential access for you and your direct family to our Employee Assistance Program.
- Free Ruah-paid Journey Cover (insurance for when you're getting to and from work).
- Incredibly valuable Salary Packaging (to extend your take home pay) with:
- up to $15,900 core packaging
- an additional $2,650 in meal entertainment packaging
- benefits for salary packaging travel, accommodation, parking fees, education expenses and more
- Opportunities to be active in the Ruah Community such as participating in a wide range of working groups, joining us at Pride events, being a part of a range of cultural events to promote and support reconciliation and much, much more

Required compliance documents:

- Current drivers’ license
- National Police Clearance Certificate
- International Police Clearance Certificate, if applicable

How to apply

We’d love to hear from you

Please click apply, create your LiveHire profile, and submit your current CV along with a cover letter of no more than two pages, helping us understand your fit for this role.

Closing date for applications: Thursday 11 September 2025.

For further information please contact Kris Turner, Team Lead - CRS, Belmont Safeguarding and Safe at Home, at kris.turner@ruah.org.au or 0493 202 953.

We are building a workplace where difference is embraced and encouraged - and to do this, weneed people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right. Everyone is welcome. Everyone belongs.

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.

#J-18808-Ljbffr