Retail Security Officer

5 days ago

Newcastle, Australia Certis Full time

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Join Certis Australia as a Security Officer – Thornton Shopping Centre

Location: Thornton, NSW (Just minutes from Maitland and 30 minutes from Newcastle)

Are you ready to be part of a team that safeguards communities and supports peace of mind?

We’re looking for a permanent part-time Security Officer to join our professional team at Thornton Shopping Centre. Reporting to the Site Supervisor, you will be responsible for ensuring the safety and security of people and property, while delivering exceptional customer service in a busy retail environment.

Key Responsibilities

- Providing a high quality visual security presence at client locations
- Conduct foot patrols of the stores
- Responding to and de-escalating anti-social behaviour
- Respond to security emergencies
- Maintaining log of incident reports
- Completing necessary paperwork
- Conduct incident investigations in a timely manner and ensure that SecurityIncident Reports are completed and submitted
- Provide a customer service approach and maintain a fair, courteous andrespectful manner in dealing with clients and customers
- Demonstrate knowledge and competence in the implementation of emergencyprocedures
- Use of computer systems and communication tools

Qualification

- Current Security Licence
- Cert II in Security Operations
- First Aid Certificate
- Full working rights in Australia
- Experience in retail environments highly advantageous
- Strong oral and written communication skills
- Available retail trading hours, including evening trading

Experience

- Minimum of 2 years general security experience and 1 years in retail security experience
- Electronic reporting of shift logs and rostering access

Benefits & Culture

- Friendly and inclusive environment
- Growth and development are supported and promoted
- A discount program where employees, and their family members, can save at over 400 retailers Australia wide
- A well-being program that provides advice about mental, physical, and financial well-being
- An Employee Assistance Program (EAP) that is available to employees and their families
- Cultural diversity is valued and supported
- Emphasis on learning and development, where a state-of-the-art LMS is available to all employees

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

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