Station Assistant

Queensland Rail is built on true connection and everything we achieve is made possible by you.

Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland’s most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care.

Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

Your opportunity

We are seeking a temporary full-time Station Assistant (Relief) to join our team in Townsville until 01/04/2026 with the possibility of extension.

As a Station Assistant (Relief), you will join a team of seven to play a vital role in ensuring the smooth and efficient operation at Townsville Station. You will be responsible providing exceptional customer service, completing general cleaning duties and contributing to a positive and safe environment.

Benefits that Count

- Starting salary of $68,000 (pro rata) plus 12.75% superannuation plus applicable penalties and allowances

- Work within a supportive team environment with potential for career development and progression.

- Opportunity to work for an industry leader where on-the-job training will be provided.

Purpose that Counts.

As a Station Assistant (Relief) some of your duties will include:

- Assisting with the de-provision and provision of supplies on train arrival and departure.

- Working with the team to manage luggage check in and loading procedures.

- General cleaning and maintenance duties of the station, bathroom facilities, baggage areas, the train and gardens.

- Providing platform announcements and active platform management.

- Providing exceptional customer service to travelling customers and the local community – this includes assisting with customer luggage.

- Operating station machinery and equipment.

- Reporting any safety concerns to the Operation Coordinator.

This is a full-time position which generally works between the hours of 0700 and 1606. You can expect to be on a roster which will include a variety of start and finish times as well as weekends and public holidays, so flexibility is required in this position.

We are seeking to connect with someone who ideally will have:

- The ability to work autonomously but also within a team environment.

- Strong communication skills coupled with a customer focused attitude to ensure a positive experience with customers.

- Sound computer skills.

- A strong work ethic and willingness to go the ‘extra mile’.

- A safety conscious attitude.

- Resilience and ability to self-motivate.

- Ability to undertake a variety of manual handling tasks including cleaning and lifting of heavy luggage up to 20 kilograms.

- Previous cleaning experience

Supporting a Diverse Workforce

Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.

Our teams are People who Count. We encourage diversity in our teams, including different genders, age, race, disability status, sexual orientation, religions, neurodiversity, education levels and many more aspects. No two journeys are the same, and it’s because of our differences that as a collective, we achieve great things.

Please advise if you would like to discuss reasonable adjustments the recruitment process.

Your journey matters. Make it with us.

There’s never been a more exciting time to join Queensland Rail. If you're ready to make a real impact and help shape our future, we encourage you to submit your resume and cover letter by 11:59 PM (AEST) on Sunday 16th of November 2025.

To learn more about this opportunity please contact tanya.anderson@qr.com.au with your specific enquiry.

Queensland Rail pays its respect to Elders past and present. Queensland Rail also acknowledges the contributions of First Nations (Aboriginal and Torres Strait Islander) peoples within Queensland Rail and the communities we serve.

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