Client Service Consultant

6 days ago

Sydney, Australia Macquarie Bank Limited Full time

Administration & Support, Retail Banking

Our dynamic Client Service team is the friendly and knowledgeable first point of contact for our clients. They are dedicated to supporting customers of our retail bank primarily through phone communication.

At Macquarie, our advantage lies in bringing together diverse people and empowering them to shape possibilities. We are a global financial services group operating in 31 markets with 56 years of unbroken profitability. You’ll be part of a supportive team where everyone contributes ideas and drives outcomes.

What role will you play?

As a Client Service Consultant, you will understand our clients' needs regarding their financial products and services. You will ask insightful questions and provide solutions via phone, with opportunities to handle live chat as your role progresses. You will also identify and escalate issues to supervisors and support teams, and suggest improvements to our best practice guides.

What you offer

- Experience in a contact centre environment, managing high-volume phone communication
- Critical thinking skills to resolve complex client issues and advise on our products and services
- Excellent customer service skills, empathetic and timely problem resolution
- Ability to work effectively in a fast-paced environment while meeting targets
- Strong communication skills with high accuracy and typing proficiency
- Pride in supporting clients and following contact centre processes and guidelines

We welcome applicants inspired to build a better future with us. If you're excited about the role or working at Macquarie, we encourage you to apply.

What we offer

- 1 wellbeing leave day per year
- Up to 5 additional service bonus leave days per year
- Up to 20 weeks’ paid parental leave for primary caregivers, along with transition leave and paid leave for non-primary caregivers
- 2 days paid volunteer leave and donation matching
- Up to 12 months’ gender affirmation leave, including 6 weeks paid
- Access to Employee Assistance Program, wellbeing benefits, health checks, and vaccinations
- Salary packaging options
- Learning and development opportunities, including professional membership reimbursements
- Hybrid and flexible working arrangements, depending on role
- Reimbursement for work from home equipment

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank supporting clients to achieve their goals—buying homes, growing businesses, or managing wealth.

Our commitment to diversity, equity and inclusion

We foster a diverse, equitable, and inclusive workplace. We encourage applicants from all backgrounds and identities. We are committed to providing reasonable adjustments during recruitment and employment. Contact us for support or accommodations during the process.

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