Senior Customer Insights Specialist

Senior Customer Insights Specialist (6 Month FTC)

We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe. With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the work you’ll do every day. As a leader in the retail market, we’re optimistic about our future and yours. We’re changing at a rapid rate, giving you challenging work that you’ll be proud of.

Join the team

We have an exciting opportunity for a Senior Customer Insights Specialist to join us on a 6 month fixed-term contract. This role is responsible for stakeholder management to understand overall information and insights needs and preparing individual market research briefs. You will develop the Customer Insights plan for stakeholders and programs under management ensuring the plan meets the stakeholder needs; also required to develop plan to budget and ensure budget is adhered to.

What you’ll be doing

- Liaise with internal stakeholders to understand customer insights needs, surface current insights and brief agencies on project requirements
- Interpret research results, including internal customer analytics data and other secondary data sources and develop customer insights and commercial opportunities
- Manage agencies to complete projects/broader programs that are delivered on time, to specification and within budget; including analysis and interpretation of qualitative and quantitative research to ensure it identifies insights and commercial opportunities
- Ensure that strategic business decisions are based on customer insights that are correctly interpreted and applied; champion customer centric changes the team haven’t acted upon.
- Communicate research results to internal stakeholders
- Manage projects on time and to specification

To be successful in this role you’ll have:

- 3-5 years' experience in a similar role or field
- Demonstrated ability to manage stakeholders successfully as well as the ability to translate data into actionable insights
- Experience leveraging internal BI dashboards as well as building bespoke analysis via excel
- Understanding of the retail industry and retail operations
- High level of attention to detail, while keeping the big picture in mind
- The ability to work autonomously and in a team environment
- Research experience is desirable however training will be provided to the right candidate

Benefits we’ll offer you:

- Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.
- A team member discount card that gives you a discount at Kmart, Target, Officeworks and Bunnings
- Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers
- We offer inclusive parental leave, and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances
- A dynamic learning and support program
- Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor
- A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes
- Great career opportunities across the broader Wesfarmers Group

We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates.

We encourage you to tell us about any workplace adjustments that you would like, by emailing kmartgroupcareers@kmart.com.au.

If you would like to explore a career with Kmart and this sounds like the perfect role for you – apply now

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